Customer Service Specialist

Job Opening

Siouxland Community Health Center has an opening for:

1-Full-time Opening:

Hours: 7:30AM-5PM 3 days/Week / 7:30AM-8PM one day/ week

Preferred candidate must have solid experience & advanced knowledge of:

• Previous customer service experience required, with dental reception and collection experience strongly preferred.
• Advanced computer and data entry skills.
• Dentrix system experiences a plus.
• Knowledge in dental terminology preferred.
• Insurance administration experience preferred.
• Prior dental clinic experience a plus.
• Bilingual Spanish preferred.

Successful candidate must be able to perform primary functions of position:

• Serve as first-point of contact and check patients in & out, directing patient flow.
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
• Maintain and identify different insurance types, co-pays and deductibles.
• Discuss account balance with patient and collect patient balance.
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.
• These functions are not all inclusive.

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.

Qualifications

Behaviors:

Preferred:

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

Preferred:

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education:

Required:

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.