Account Manager

Account Manager

Jonesboro, Arkansas, United States

Position Overview

Our client is seeking a customer-focused Account Manager to help grow and retain existing shipper relationships within their freight brokerage division. This is a farmer-style role ideal for someone who excels at nurturing client relationships, identifying new opportunities within existing accounts, and re-engaging older or inactive customers that have untapped potential.

The right candidate will combine operational know-how with a consultative sales mindset, working closely with customers and internal carrier teams to deliver exceptional service, competitive pricing, and sustainable growth.

Key Responsibilities

• Grow wallet share with assigned accounts by identifying additional lanes, modes, or service opportunities.
• Reignite older or dormant customers by re-establishing relationships, understanding current shipping needs, and positioning our value proposition.
• Act as the primary point of contact for day-to-day communication, load tendering, and issue resolution for assigned clients.
• Partner with Carrier Sales and Operations to ensure on-time delivery, margin protection, and customer satisfaction.
• Develop and execute account growth plans, including quarterly business reviews and performance metrics.
• Maintain detailed account activity in CRM (e.g., HubSpot, Salesforce) to track volume, margin, and engagement levels.
• Provide accurate rate quotes and assist with spot pricing opportunities to maximize revenue and service consistency.
• Collaborate with leadership to establish competitive pricing and service strategies for assigned accounts.
• Stay current on market trends, capacity changes, and competitive pricing to proactively communicate opportunities and risks to customers.

Qualifications

• 3-5+ years of experience in freight brokerage, 3PL, or logistics account management.
• Proven success in growing existing business and managing key relationships.
• Strong understanding of Truckload, LTL, and Managed Transportation markets Excellent communication and relationship-building skills with both customers and internal teams.
• Highly organized and detail-oriented, with a proactive approach to problem-solving.
• Comfortable working in a fast-paced, high-transaction environment.
• Proficiency in TMS platforms (e.g., McLeod, Ascend TMS, Mercury Gate) and CRM systems.
• Self-motivated, accountable, and team-oriented.

Why Join Us

• Work with an experienced team that values integrity, transparency, and performance.
• Access to the tools and support you need to succeed operational, carrier, and executive backing.
• Competitive compensation with real upside for results.
• Collaborative, entrepreneurial culture where your impact is visible and rewarded.