Order Management & Billing Lead — Cloud Marketplaces & Partnerships

Responsibilities Own end-to-end billing operations for AWS and other partner channels, including usage ingestion, reconciliation, validation, invoicing, credits, exceptions, and alignment with collections and cash application. Build and scale repeatable billing processes for cloud marketplaces, partner channels, and ecosystem-based business models as OpenAI expands its partnerships. Manage partner billing constructs, including pricing models, credits, discount structures, invoice validation, reporting requirements, and exception handling. Partner closely with AWS and other external partners to resolve billing discrepancies, reporting gaps, short payments, and escalations that could impact customers or partner relationships. Support the onboarding of new cloud marketplaces and partner channels by defining operational requirements, controls, workflows, and readiness criteria. Scale execution through BPO and offshore teams, including workflow design, SOP development, training, and quality controls to ensure consistent and accurate execution across Order Management and Billing Operations. Embed AI and automation into Order Management, Billing, and partner workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing- or revenue-impacting issues. Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure quoting, provisioning, billing, ERP, and partner workflows remain aligned and scalable. Ensure data completeness and accuracy during month-end close by validating that order, pricing, billing, usage, and partner transaction data are fully captured and reconciled before flowing into revenue systems. Establish KPIs and dashboards that measure billing accuracy, automation rates, cycle times, partner escalations, and overall operational throughput. Develop and maintain operational documentation, including SOPs, playbooks, runbooks, and training materials, to support consistent execution and team scalability. Requirements 7+ years of experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or usage-based billing environments Strong understanding of partner or marketplace billing models, including usage-based billing, pricing structures, credits, discounting, invoicing, reconciliation, and exception management Experience working with cloud marketplaces, external partners, or ecosystem-based business models Experience launching or operationalizing new partner channels, including defining workflows, controls, and cross-functional requirements Hands-on experience with CPQ, ERP, and billing platforms, such as Salesforce, Oracle Fusion, NetSuite, Stripe, or Metronome Strong analytical skills with the ability to turn data into actionable business insights Experience managing month-end reconciliations, billing controls, and audit readiness Ability to thrive in a dynamic environment, navigate ambiguity, solve complex problems, and manage competing priorities effectively. #J-18808-Ljbffr OpenAI