IT Manager

Zinda Law Group, Austin, Texas We are seeking an experienced IT Manager to own and manage the firm’s technology ecosystem, including infrastructure, systems, security, and software platforms. Responsibilities Design and deploy new IT systems, software, and services, ensuring they meet the firm’s needs and objectives. Manage tickets and work through hardware and software issues to maintain uninterrupted business operations. Continuously monitor and evaluate the performance of all technology systems to ensure reliability, security, and cost-effectiveness, and make informed recommendations for improvement. Define and own the firm’s IT infrastructure strategy, architecture, and processes, aligning them with business goals and industry best practices. Own and manage the firm’s software ecosystem, evaluating, selecting, implementing, and consolidating tools across departments. Manage all IT vendors, software licenses, and contracts to ensure efficiency, cost control, and proper utilization. Lead implementation of new systems and tools across the organization, ensuring full configuration, adoption, and proper functioning. Design and enforce security protocols, including password management, access controls, and system permissions across all platforms. Partner with key stakeholders to analyze business needs and develop tailored technology solutions that improve efficiency and reduce manual work. Oversee IT operations and internal ticketing, supporting and improving response times, workflows, and service quality. Provide expertise in troubleshooting complex hardware, software, and systems-related issues, escalating and resolving when necessary. Standardize and manage hardware, device setup, onboarding/offboarding processes, and overall system configurations across the firm. Identify inefficiencies in current workflows and systems, implementing improvements or automation where appropriate. Lead IT-related projects from planning through full execution, ensuring complete implementations and strong follow‑through to completion. Qualifications Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. 5+ years of experience in IT operations, systems, or infrastructure roles, with a proven track record of managing projects and implementing systems across an organization. Experience managing company‑wide IT environments, including hardware, software, and systems infrastructure. Strong working knowledge of computer systems, security, network and systems administration, databases, cloud‑based tools, and business software platforms. Experience evaluating and implementing software solutions and managing vendor relationships. Strong critical thinking and decision‑making skills, with the ability to analyze complex problems and develop effective solutions. Exceptional project management skills, prioritizing tasks, managing multiple initiatives, and driving projects through to completion. Strong attention to detail, particularly in system configuration, permissions, and data accuracy. Ability to operate both strategically and hands‑on within a fast‑paced environment. Preferred Qualifications Experience in a law firm or professional services environment. Experience with platforms such as QuickBooks, Box, or practice management systems. Experience with workflow automation tools or system integrations. Experience leading software migrations or system consolidation efforts. Compensation, Benefits & Perks $75,000 – $115,000 based on experience Paid time off (20 days) and 10 paid holidays IRA plan with company contribution match (up to 3% match) Medical, vision, and dental insurance (90% of Medical covered by the firm) Paid parental leave Opportunities for ongoing training and mentoring by our outstanding team Opportunities to advance and grow within the firm Zinda Law is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law. Disclaimer: This job description outlines the general nature and responsibilities of the role but is not an exhaustive list of all duties, skills, or requirements. Duties may be adjusted as needed, and team members may be asked to perform other tasks as assigned, in compliance with applicable laws. Reasonable accommodations will be made for individuals with disabilities. #J-18808-Ljbffr Zinda Law Group, PLLC