Mechanical Inside Sales

Job Description

Job Description

FORCE America, Inc. is looking to fill an opening for a Mechanical/Hydraulic Inside Sales Specialist . This role, located in person at our Riverside, MO location, will provide customer support by responding to inquiries, requests for quotes as well as answer basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiates with customers and coordinates with our Outside Sales Team members.

FORCE America provides systems and components to the on-and off-highway mobile markets. FORCE America is 100% employee-owned and has a strong presence in the market for over 70 years. We provide a competitive salary and excellent benefits.

Essential Responsibilities:

• Partners with assigned customer base to provide pricing, availability, updates on order status.
• Assists with overflow customer inquiries regarding common product lines, current orders, escalate orders, part availability, provides alternative product, and light technical support.
• Enters system sales and quotes.
• Enters purchase orders.
• Provides light technical support for the development of applications and design.
• Provides troubleshooting for systems.
• Authorizes warranty and credit dispositions.
• Administrative support including email orders, fax, and providing number RMA’s.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED required.
• 2-4 years of relevant work experience in mechanical type role preferred. Experience in a customer-facing role a big plus.
• Ability to develop a comprehensive understanding of product knowledge and application, assembly, and the ability to troubleshoot.
• Demonstrated cultural expectations of core values in inside sales.
• Good negotiation skills, able to provide value added up-selling.
• Able to develop relationships with internal and external customers.
• Strong mechanical aptitude.
• Good communication skills, written and verbal, most often over the phone.
• Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
• Detail oriented and the ability to exhibit patience.
• Experience with MS applications, Outlook, Excel and Word preferred.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• And more!

EEO Policy: FORCE America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Location: 216 North West Parkway Road, Riverside, MO 64150