Billing Support Specialist

Location This position is 100% in‑office and reports to our facility on site in Syracuse, NY. Job Summary Rapid Response Monitoring is looking for a billing support specialist to ensure accurate billing processes and maintain customer accounts. This role requires a blend of technical skills, customer service expertise, and attention to detail. If you enjoy problem‑solving and working with customers to resolve issues, this role will be a great fit. Salary Range $23.00 to $30.00 per hour, based on experience Hours Monday-Friday, 8:00am-5:00pm Responsibilities Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plans. Recommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approval. Foster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviors. Record and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issues. Perform billing and invoicing tasks as assigned, including cancellations and credits, and monthly late statements. Assist with audits as directed by the Accounts Receivable Supervisory team. Set up new customer accounts promptly and accurately; maintain the billing database by updating customer information, services, and rates. Generate and distribute accurate invoices, statements, credits, and late charges, including itemized details, via electronic data interchange when applicable. Document billing changes related to new or existing service offerings and communicate updates to team members and supervisors. Respond to customer billing inquiries via phone or email, maintaining a high level of customer service through consistent, professional communication, and escalating complex issues to the Accounts Receivable Supervisory team when necessary. Assist in developing and implementing new billing procedures. Investigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory team. Able to contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate manner. Provide general administrative support to the department. Qualifications Associate’s degree in business or related field. Proven experience as a data entry clerk. Proven ability to adapt to new software and changing office environment. Solid understanding of basic accounting principles, fair credit practices and collection regulations. Successfully cleared drug screen and background check to meet industry and security licensing requirements. Preferred Qualifications Bachelor’s degree. Ability to effectively communicate verbally and in writing. Experience with customer service and having ability to negotiate. Strong organizational skills with the aptitude to pay attention to detail. Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint). Benefits Annual salary increases. Medical, Dental, Vision, and 401(k). Paid Vacation and Sick Time. Wellness Program and wellness days off. Internal advancement opportunities. The opportunity to make an impact on communities across the country every day. Rapid Response is an Equal Opportunity Employer. #J-18808-Ljbffr