Customer Support Specialist

Customer Support Specialist

The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns related to service and level 1 vehicle support topics. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient, and customer-centric team members to help deliver an equally innovative experience for our customers.

Responsibilities

• Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Accurately record issues and data into CRM / Vehicle Support System
• Provide an exceptional experience to our customers on a daily basis

Requirements

• Minimum 1 years of relevant work experience in a customer service environment
• Strong attention to detail and exceptional written and verbal communication skills are required
• Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
• Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with an interest in technology, particularly Tesla products and agility at learning new products and features
• A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
• Evidence of exceptional ability and a passion for accelerating the world's transition to sustainable energy
• Requires open availability (must be able to work evenings and weekends).