Service Desk Manager - ITIL 4 Certified

Softthink Solutions Inc

Job Description

Service Desk Manager (ITIL 4 Certified)
Location: Washington, DC
Work Authorization: US Citizen

Job Summary
We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems. This role ensures efficient service delivery, operational stability, and adherence to IT service management best practices.

Key Responsibilities
 Lead and manage the IT Service Desk team and daily operations
 Oversee incident, problem, and service request management processes
 Ensure SLA compliance and service quality standards
 Drive continuous improvement in IT service delivery
 Coordinate with infrastructure and application teams for issue resolution

Required Skills & Qualifications
 Strong practical experience with ITIL 4 Framework (Service Operation focus)
 ITIL 4 Foundation Certification (required)
 Experience managing enterprise-level IT service desks
 Strong leadership and communication skills

Apply

Vacancy posted 26 days ago

Similar jobs that could be interesting for youBased on the Service Desk Manager - ITIL 4 Certified in Washington DC vacancy

Service Desk Manager
$109.53k
...Service Desk Manager DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle... ...& Certifications: Practical experience with the ITIL 4 Framework, specifically Service Operation and Service...
Suggested
Remote work
DMI (Digital Management, LLC)
Washington DC
4 hours ago
Service Desk Manager
$112k - $179k
...Summary We are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support... ...the enterprise IT Service Desk supporting 4,000+ users across headquarters and... ...support operations VoIP technologies ITIL processes and best practices Strong organizational...
Suggested
Contract work
For contractors
Remote work
Shift work
Peraton
Washington DC
1 day ago
Service Desk Manager
# Service Desk ManagerApply**Job#: 3043781****Job Description:**Position: IT Service... ...experience AND CompTIA A+ or ITIL certification* Experience managing/leading teams of 5-10+ reports* Deep... ...and other resources, as well as a certified Career Coach. You can access a full...
Suggested
Hourly pay
Contract work
Apex Systems
Washington DC
3 days ago
Service Desk Manager
$89.26k - $151.74k
...contingent upon a contract award. ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk... ...program management reviews, and client stakeholders. Apply ITIL-based service management practices across the service desk. Promote...
Suggested
Full time
Contract work
Work experience placement
Work at office
Local area
Remote work
ICF
Washington DC
1 day ago
Service Desk Manager
...direction to staff who are responsible for service desk activities such as phone and in-person... .... • At least 5 years' experience managing an IT service desk. • Strong demonstrated... ...Information Technology Infrastructure Library (ITIL) v4 Foundations certification....
Suggested
Contract work
Work at office
Wyetech LLC
Washington DC
1 day ago
Service Desk Manager
...Service Desk Manager Location: Alexandria, Virginia Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering... ...works without supervision. Job Requirements Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI)...
Contract work
Centuria Inc.
Alexandria, VA
3 days ago
Service Desk Lead
...powerhouse and SBA 8(a)/HUBZone-certified small business. We are... ..., and Environmental services. Backed by top-tier... .... The Service Desk Lead will provide on-... ...make available to DoD OIG management documentation detailing... ...Information Library (ITIL) v3 or later. Benefits...
Work experience placement
For subcontractor
Remote work
Worldwide
Essnova Solutions
Washington DC
1 day ago
Technical Support Engineer, Associate
$65k - $85k
...Drupal‑based Content Management System (CMS),... ...DOT OCIO, IT Shared Services (ITSS), CMS engineering... ...2, and Tier 3 Help Desk support for the DOT... .... At least four (4) years of experience... ...& Certifications ITIL 4 Foundation HDI Support... ...Security+ AWS Certified Cloud Practitioner...
Work experience placement
LCG
Washington DC
2 days ago
Service Desk Manager
...Oklahoma City, OK, US Raleigh, NC, US Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk,... ...to 1 year of relevant IT experience/education. ~ Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI)...
Full time
Contract work
Leader Communications
Alexandria, VA
2 days ago
Service Desk Manager
$80k - $90k
...Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate... ...with device management (SCCM/Intune). ITIL v4 certification. Familiarity with... ...authentication integrations with cloud services. Core Competencies Expert-level...
Permanent employment
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Washington DC
4 days ago
Desktop Support Technician, Senior
$60k - $70k
...Hybrid Work (Minimum 4 Day Onsite -... ...satisfaction and meeting service level objectives. Key... ...& Service Management Use incident logging... ...resolved at the service desk to other service providers... ...CompTIA A+ Apple Certified Support Professional (ACSP) ITIL 4 Preferred Qualifications...
Work experience placement
Work at office
Local area
Remote work
LCG
Bethesda, MD
4 days ago
Service Desk Manager
Overview: JOB TITLE: Service Desk Team Manager GOVERNMENT AGENCY Department of Justice (DOJ), Executive... ...Public Trust clearance which can take 4-6 weeks to process and must be complete... ...combination of A+, Network+, Security+, ITIL, PMP, or similar IT certifications...
Full time
Work at office
Remote work
Flexible hours
Socket.dev
Falls Church, VA
2 days ago
Desktop Support Technician, Junior
$48k - $60k
...deployments Apple Certified macOS Technician (ACMT... ...Work (Minimum 4 Day Onsite - minimum... ...troubleshooting, ticket management, endpoint... ...ensure high-quality service delivery, strong documentation... ...weekly. Service Desk & Ticket Lifecycle... ...(ACSP) ITIL 4 Desired Certifications...
Work experience placement
Work at office
Local area
Remote work
Pittsburgh Winsupply - Fire Sprinklers & Fabrication
Bethesda, MD
4 days ago
Service Desk Shift Supervisor
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor oversees a service... ...and service requests. The role manages ticket queues, staff... ...equivalent relevant experience. ~4-7 years in IT operational areas... ...incident tracking systems and ITIL-aligned processes. ~ Demonstrated...
Contract work
Work at office
Shift work
ASM Research, An Accenture Federal Services Company
Washington DC
3 days ago
Service Desk Manager
$92k - $147.9k
...In this role, you are responsible for managing the Service Desk function and IT Support team across our... ...-15%) Preferred Qualifications ~ ITIL Foundation certification preferred... ...life insurance, and a 401(k) plan with a 4% company match. We prioritize work-life...
Permanent employment
Work at office
Local area
Remote work
Alliance Defending Freedom
Washington DC
15 days ago
Delivery Manager
$146k - $234k
...Delivery Manager Job Locations US-VA-Arlington Requisition... ...- directly managing all service delivery activities,... ...infrastructure support experience ~ ITIL 4 Foundation (2026 current... ...Support (CDS) ServiceNow Certified System Administrator (CSA) -...
Contract work
For contractors
For subcontractor
Shift work
Peraton
Arlington, VA
12 hours ago
Call Center Manager
...opportunity for a Call Center Manager requiring a Public Trust... ...the day-to-day operations of services, including incident,... ...Call Center teams utilizing ITIL and Agile methodologies Microsoft... .../information systems ITIL 4 Certification Help Desk Institute (HDI)...
Contract work
Work at office
Flexible hours
ActioNet, Inc.
Washington DC
3 days ago
IT Service Desk Manager w/TS Clearance
$155k - $210k
...Responsibilities We are seeking a IT Service Desk Manager for a DOS contract. The IT Service... ...Service Center (ITSC), including Tier 0–4 support, implementation of swarming models... ...desirable. Certifications ~ ITIL Foundation certification or higher preferred...
Full time
Contract work
Temporary work
Local area
Monday to Friday
Weekend work
Day shift
Afternoon shift
TekSynap
Washington DC
20 days ago
Lead Service Desk Manager
...Description GDIT is seeking a Lead Service Desk Manager to join our program supporting the biomedical... ...or healthcare setting. ~Knowledge of ITIL and customer service best practices.... ...Associate ~ MCSA: Microsoft Certified Solutions Associate ~ MSCE: Microsoft...
Contract work
Work from home
Flexible hours
General Dynamics Information Technology
Bethesda, MD
6 days ago
IT Infrastructure Project Manager
...Technical Project Manager Onsite in Washington, DC Our client seeks a Technical Project... ...or PRINCE2 Practitioner (preferred). ~ ITIL 4 Foundation certification (preferred).... ...Master, CSM, or PMI-ACP (preferred). ~ AWS Certified Cloud Practitioner or AZ-900 (preferred)....
Immediate start
Eliassen Group
Washington DC
1 day ago
Support Engineer I
$75k - $82k
...password resets, and mailbox management. Perform basic... ...and checklists to improve service quality. Qualifications... ...contract requirements. ~2-4 years working in an IT Support... ...) ~ CompTIA A+ ~ ITIL 4 Foundation ~ Microsoft Certified: Microsoft 365 Fundamentals...
Contract work
Interim role
Remote work
Flexible hours
IsI Enterprises LLC
Springfield, VA
5 hours ago
IT Operations Manager
$125k - $165k
...to fill the role of an IT Operations Manager for our existing government client in... ...related discipline is preferred. Certified Project Management Professional (PMP)... ...project deployment. Familiarity with ITIL or equivalent IT service management frameworks; experience...
Full time
Contract work
Part time
For contractors
Interim role
Local area
Remote work
NANA Regional Corp
Alexandria, VA
3 days ago
ServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open Location
$142.6k - $261.5k
...Overview As a ServiceNow Consulting Manager at EY, you will lead... ...creation to deliver development services that meet business requirements... ...Engineering, or a related discipline. 4-6 years of relevant... ...project experience. ServiceNow Certified Systems Administrator (CSA) or...
Flexible hours
EY
Arlington, VA
1 day ago
ServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open Location
$142.6k - $261.5k
...specifications to deliver development services that align with business... ...key responsibilities As a Manager in Application Design and Development... ...Typically, no less than 4 - 6 years of relevant ServiceNow... ...experience ServiceNow Certified Systems Administrator (CSA) or...
Summer holiday
Flexible hours
Ernst & Young Oman
Arlington, VA
4 days ago
IT Help Desk Specialist
...(CTC) is seeking an IT Help Desk Specialistto support the Congressional... ...IT, data analytics, cloud managed hosting services, agile software development,... ...Security+ Microsoft Certified: Endpoint Administrator... ...level AWS certification) ITIL Foundation or equivalent certification...
Permanent employment
Full time
Contract work
For contractors
Work at office
Local area
Computer Technologies Consultants
Washington DC
12 hours ago
Service Desk Manager
$94.35k - $122k
...Description HII Mission Technologies has an opportunity for a Service Desk Manager to join our team in Springfield, VA. The Service Desk Manager... ...notification of issues and courses of action Desired: ITIL Foundations V3 or V4 with formal training or certification on...
Full time
Work experience placement
Local area
Worldwide
Huntington Ingalls Industries
Springfield, VA
2 days ago
IT Service Desk Lead
$50k - $60k
...S354NE Position Title IT Service Desk Lead Class Title Staff... ...most efficient outcome. Reviews and manages the ticketing process to ensure agents follow... ...customers. Support operations using ITIL best practices. Participate in team meetings...
Work at office
Remote work
Bowie State University
Bowie, MD
1 day ago
IT Help Desk Specialist
...an experienced IT Help Desk Specialist to support a... ...supporting enterprise endpoint management, identity... ...will work closely with Service Desk, Infrastructure, Network... ...Security+ Microsoft Certified: Endpoint Administrator... ...Practitioner ITIL Foundation CompTIA...
Permanent employment
Casual work
H1b
Work at office
Monday to Friday
Rapid Strategy
Washington DC
1 day ago
Senior IT Asset Management Specialist
ABOUT US CMT Services Inc. is a dynamic and small business supporting... ...agencies. As an SBA-certified HUBZone, Woman Owned Small Business... ...Position Title Senior IT Asset Management Specialist Location... ...environments is preferred. ITIL Foundation certification Certified...
Work experience placement
Local area
CMT Services, Inc.
Adelphi, MD
4 days ago
Service Desk Lead
...Clearance: Secret Overview The Service Desk Lead oversees Tier I and Tier II operations... ...This role supervises Service Desk staff, manages workload and training, and ensures... ...and service request resolution through ITIL-based practices. Responsibilities...
Remote work
CSV-TAUREAN
Alexandria, VA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Manager - ITIL 4 Certified. Be the first to apply!