F&B Supervisor - The Monarch Hotel

Job Description

Job Description

Founded in 2002 by Sam Nazarian, sbe is a globally recognized lifestyle hospitality company known for creating iconic hotels, restaurants, and nightlife destinations that blend elevated design, energy, and service. With celebrated brands such as SLS, Delano, and Mondrian, sbe has helped define modern luxury hospitality through experiences that feel exclusive, cultural, and unforgettable.

Now, sbe is launching its next chapter with HQ Hotels - a bold, design-forward lifestyle brand built for travelers who want more than just a place to stay. HQ stands for high energy, high style, and high service, combining vibrant social spaces, curated food & beverage, and nightlife-driven programming that turns every property into a destination. Backed by sbe’s best-in-class creative and operational expertise and powered by a strategic partnership with Wyndham Hotels & Resorts, HQ Hotels offers team members the opportunity to help shape a rapidly growing brand with global reach, strong momentum, and a culture rooted in excellence, creativity, and unforgettable guest experiences.

sbe recently announced an exclusive partnership with global icon Marc Anthony - singer, songwriter, actor, entrepreneur and his company Magnus, who have joined as equity partners in sbe. This partnership further expands the brand’s cultural relevance, reach, and momentum as it enters new markets around the world.

Job Title: Food & Beverage Supervisor

Reports To: Floor Manager / Food & Beverage Manager
Employment Type: Full-Time, Non-Exempt (Hourly)

Job Summary

The Food & Beverage Supervisor supports the daily operation of the restaurant, bar, and food & beverage outlets by leading frontline team members during assigned shifts. This role is responsible for maintaining service standards, supporting guest satisfaction, ensuring operational readiness, and serving as a resource for team members throughout service.

The Food & Beverage Supervisor works closely with management to ensure smooth day-to-day operations while fostering a positive and engaging guest experience. This position serves as an entry-level leadership role and provides a development path toward Floor Manager and future management opportunities.

Key Responsibilities

• Support daily food and beverage operations and assist in maintaining service excellence throughout assigned shifts.
• Lead by example through professional appearance, hospitality, teamwork, and guest engagement.
• Supervise frontline team members including servers, bartenders, hosts, food runners, and support staff as assigned.
• Assist with opening, closing, and side work procedures to ensure operational readiness.
• Monitor dining room, bar, and guest areas to ensure cleanliness, organization, and compliance with company standards.
• Address guest concerns and requests promptly, escalating issues to management when necessary.
• Communicate operational updates, guest needs, and service concerns to management.
• Assist in training and onboarding new team members.
• Reinforce service standards, policies, and procedures through ongoing coaching and support.
• Monitor employee attendance, punctuality, and adherence to workplace standards.
• Support inventory controls and communicate supply or product shortages.
• Ensure compliance with food safety, sanitation, health, and alcohol service regulations.
• Participate in pre-shift meetings and communicate daily priorities to team members.
• Assist management with special events, large parties, promotions, and high-volume service periods.
• Complete assigned reports, checklists, and shift documentation accurately and in a timely manner.
• Perform other duties as assigned by management.

Competencies

• Strong guest service and hospitality mindset.
• Positive attitude with the ability to motivate frontline employees.
• Effective communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to remain calm and composed during high-volume operations.
• Strong attention to detail and organizational skills.
• Ability to follow established procedures and support operational consistency.
• Team-oriented approach with a commitment to collaboration and accountability.
• Basic computer and POS system proficiency.

Qualifications & Experience

• Minimum 1-2 years of experience in a restaurant, bar, hotel, or hospitality environment.
• Previous lead, trainer, captain, or supervisory experience preferred.
• Demonstrated ability to provide excellent guest service in a fast-paced environment.
• Food Handler Certification required.
• Responsible Beverage Service (RBS) Certification preferred.
• Experience in lifestyle hospitality, nightlife, hotel food & beverage, or upscale dining environments preferred.

Work Schedule

• Full-time or part-time hourly position.
• Requires flexibility to work evenings, weekends, holidays, and special events.
• Schedule may vary based on operational needs.
• Position operates in a fast-paced hospitality environment focused on delivering memorable guest experiences.

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Physical & Mental Requirements

• Must be able to stand and walk for extended periods during shifts.
• Must be able to bend, reach, lift, carry, push, and pull as operational needs require.
• Must be able to lift and carry up to 25-50 pounds.
• Must be able to work in both indoor and outdoor environments as business needs dictate.
• Must be able to multitask and perform effectively in a fast-paced hospitality setting.

Affirmative Action / EEO Statement

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Our policy applies to all employment practices including recruitment, hiring, promotion, compensation, benefits, training, leaves of absence, and termination. Employment decisions are based on qualifications, merit, and business needs.