Specialist, Technical Support

About this Position

Posting Detail Information


Position Number
HR0012


Position Title
Specialist, Technical Support


Job Type
Staff


FT/PT
Part-Time


Employee Class Description
C3-Staff PT (ed. support)


General Position Description


Serves as a senior member of the Campus Technology Services (CTS) team, administering desktop and classroom technology, event support, LAN/network administration, and both first- and second level problem resolution. Maintains and manages personal computers, peripheral devices, instructional equipment, computer laboratories, and administrative and instructional software while supervising technical support staff to ensure efficient operations and high-quality service delivery.

Flexible Work Arrangement
Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.


Grade
2023


Exemption Status
Non-Exempt


Posting Number
S4002P


Location(s)
Orlando, FL 32832 - Lake Nona Campus


Proposed Work Schedule (Please note hours subject to change based on business needs)


The exact work schedule will be determined during the hiring process based on departmental needs. Scheduled hours may fall between 7:00 a.m. and 7:00 p.m., Monday through Friday .

Number of Vacancies
1


Posting Start Date
07/23/2026


Posting End Date
08/06/2026


Open Until Filled
No


Quicklink for Posting

Posting Detail Information


Temporary Position (Temp or Grant Funded) Details

Salary Range
$ 19.93 hourly

Essential Job Functions


Description of Job Function


1. Receives and documents technical support requests from classrooms, departments and site users, providing timely assistance for PCs, laptops, printers, peripheral equipment, networks and servers with clear communication across all service channels.

2. Troubleshoots, diagnoses, and resolves first- and second-level hardware, software, and network connectivity issues escalating complex problems to the Office of Information Technology (OIT) department or vendors for timely resolution.

3. Maintains clear and accurate documentation on actions taken in problem, request, and resolution logs. Maintains and distributes user request forms, training manuals and related documentation.

4. Supports maintenance, repair, training, security of campus learning spaces, conference rooms, and common areas, ensuring facilities remain secure, accessible, and effectively operated by Technology Services.

5. Installs, configures, and maintains software, PCs, laptops, printers, hardware, peripherals, and instructional equipment, ensuring network connectivity across the college-wide infrastructure and accurate inventory records.

6. Diagnose hardware malfunctions, replace components and perform other minor maintenance and repair. Coordinates major repair of hardware with users, other college staff and/or outside vendors as needed.

7. Supports the training and inventory of technology-enhanced rooms; assists faculty and staff with computers, equipment, and software; and maintains procedural manuals, FAQs, (OIT) web pages, and technical documentation as required.

8. Responds to requests for customer account creation and access privileges; assists with coordinating and supporting port patching, cabling, and other LAN/WAN duties; and maintains hardware, software, and asset records to ensure reliable technology operations across the college.

9. Prepares clear, accurate, and comprehensive hardware and software specifications and purchase requisitions within assigned areas of responsibility, while also developing regular status reports and special project updates-to ensure effective tracking and communication of technology operations.

10. Serves as liaison to college offices, committees and other OIT division personnel, providing troubleshooting and hands-on support as needed, while delivering virtual college wide.

11. Continuously enhances job knowledge through educational opportunities, professional publications, personal networks and active participation in professional organizations, while engaging in college-wide escalation and communication channels to ensure timely, responsive, and effective information sharing.

12. Performs other related duties as assigned.