Retail Store Director of Operations

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If you are passionate about working for a nonprofit organization that serves California veterans and their families and you have excellent leadership and communications skills and enjoy working in a fast-paced retail environment, apply to join our team at AMVETS Department of California Service Foundation!

We are looking for an experienced Director of Operations to lead our thrift stores in San Diego, Los Angeles and Fresno counties and discover ways to increase profitability and facilitate future growth to drive long-term success and sustainability.

Director of Operations

Summary

The Director of Operations is responsible for the daily operations of the Thrift Stores division of the Company including thrift store management, Cal/OSHA compliance, and loss prevention and safety. The Operations Manager develops and implements thrift store policies and standard operating procedures (SOP) ensuring store practices are in-line with the vision of the organization. The Operations Manager also develops and oversees the annual budgeting process and works with store management to keep the stores competitive and profitable.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Supports and maintains the vision, mission, priorities, and guiding principles of the organization.

2. Understands the strategic direction and purpose of the organization to procure and sell donated clothing and home goods in our thrift stores and online as the primary source of funding of our veteran programs and services.

3. Promotes a safety-first workplace culture; understands that safety is a priority; practices safe behavior in all duties.

4. Ensures the successful operation of multiple thrift store locations.

5. Orchestrates and directs thrift store strategies.

6. Provides leadership and direction to store management while motivating and interacting with employees to achieve continuous improvement.

7. Develops and implements policies and standard operating procedures (SOP).

8. Prepares budgets, forecasts and long-range plans to maximize sales and control expenses.

9. Ensures compliance with HR policies and procedures and promotes a workplace that is inclusive and free from discrimination and harassment.

10. Facilitates conflict resolution with employees or customers, when necessary.

11. Conducts periodic audits of cash management, revenue/expense, payroll allocation/usage, production/inventory control, security/safety controls, store maintenance needs, merchandising, and store branding/signage standards.

12. Creates and administers training for store management initiatives for customer service, safety and security.

13. Evaluates store management performance and creates action plans to establish goals and objectives.

14. Recommends, manages and oversees all capital improvements and preventative maintenance and repairs.

15. Analyzes marketing potential of new and existing store locations and recommends additional sites or closures of existing stores.

16. Understands state and federal occupational safety and health regulations, monitors regulations for updates and changes, and provides support to corporate and thrift stores to ensure compliance.

17. Develops safety and health programs and coordinates safety training programs.

18. Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets.

19. Manages Loss Prevention & Safety Agents.

Competencies

1. Leadership

2. Analytical Skills

3. Project Management

4. Communication

5. Problem-solving

6. Interpersonal Skills

7. Organizational Skills

8. Financial Management

9. People Management

10. Strategic Planning

Supervisory Responsibilities

This position is directly responsible for leading managers of the division and indirectly responsible for all employees within the division.

Work Environment

This job operates in a professional office environment. The employee routinely uses standard office equipment such as computers, phones, photocopiers. The job also requires time spent in a retail store environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work will vary. This position occasionally requires long hours.

Required Education and Experience

1. Bachelor degree in business- or management-related field, or equivalent combination of education and experience.

2. Four or more years of related experience in retail industry, preferably in a thrift/discount store.

3. Two or more years in supervisory or managerial role in retail industry, preferably in a thrift/discount store.

EEO Statement

AMVETS is committed to building and valuing a diverse workforce that is representative, at all levels, of the veterans we serve. Equal employment opportunities (EEO) are available to all applicants and employees without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

Other Duties

Please note this is not designed to cover or contain a comprehensive list of duties, responsibilities or activities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 6 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Retail: 4 years (Required)
• retail management: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Garden Grove, CA 92840 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person