Sr. Solutions Engineer

About Betterworks

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges.

This is a US remote opportunity (MST/CST preferred)

About the Role

We are seeking a dynamic Sr. Solutions Engineer with HR Tech experience to join our US team and play a critical role in helping Enterprise customers transform the way they manage performance, feedback, and employee growth.

In this role, you will partner closely with Sales, Customer Success, and Product teams to design and deliver solutions that demonstrate the value of our Performance Enablement platform. You will engage with HR and business leaders to translate their strategic vision into engaging functional solutions that drive measurable outcomes for their people and organizations. Each customer is unique, and no two days will be exactly the same.

What You'll Be Doing

Pre-Sales & Discovery

• Collaborate with Account Executives during the sales cycle to uncover business challenges and align our solution to the needs of HR, Talent and the priorities of the an organisation's Senior Leadership Team.
• Prepare demo environments and that show prospective customers both the technical and business outcomes they can realize when using Betterworks' software
• Deliver tailored product demonstrations, proof-of-concepts, and solution overviews that showcase the impact of performance management best practices.
• Partner with Account Executives to 'connect the dots' for Betterworks prospects, demonstrating how technical features affect real world positive business outcomes.

Solution Design & Technical Expertise

• Translate complex HR processes (goal setting, check-ins, feedback, reviews, calibration, succession planning, skills management) into scalable solution configurations.
• Design and manage sandbox and trial environments that give prospective customers more understanding of our technology, which can drive better performance management and business outcomes.
• Ensure solutions meet security, compliance, and IT standards, including supporting InfoSec and procurement reviews.

Customer Success Partnership

• Support early customer onboarding and implementation, ensuring a smooth handoff from sales to services.
• Act as a trusted advisor to HR executives, helping them articulate the ROI of performance management initiatives and measure outcomes tied to engagement, retention, and productivity.
• Provide technical and functional expertise during executive briefings, CAB meetings, and Innovation Days.

Cross-Functional Collaboration

• Partner with Product Management to provide market and customer feedback that informs roadmap prioritization.
• Collaborate with Customer Success and Professional Services to ensure consistent solution delivery and customer outcomes.

What You'll Bring

• 4+ years of experience in Enterprise Solutions Engineering, Pre-Sales Consulting, or Customer Success/ professional services at a SaaS company.
• Strong knowledge of related HR processes (talent development, succession, skills, engagement).
• Strong experience in enterprise SaaS operating systems and HR Tech software.
• Technical proficiency with SaaS integrations (APIs, HRIS, SSO, collaboration tools).
• Exceptional presentation skills with the ability to engage both technical and business audiences-from IT leaders to CHROs.
• Creative and innovative approach to engaging with an audience and exciting them with the possibilities that Betterworks will deliver.
• Strong analytical and problem-solving skills; able to connect business challenges to solution capabilities.
• Comfort in fast-paced, high-growth environments where you influence across functions.
• Passion for helping organizations improve employee experience and business outcomes through better performance management.

Bonus Skills

• Experience working in a fast-paced 'start-up' environment where you are expected to collaborate, build and improve Solutions Consultant approach as well consistently executing with excellence.
• Background in consulting or enterprise HR technology.
• Familiarity with security and compliance frameworks (SOC2, GDPR, etc.)

Why Join Us

• Opportunity to shape how leading organizations drive performance and employee success.
• Be given the opportunity to bring your unique skills and perspective to an exciting area of HR Technology.
• Work alongside visionary HR leaders and innovative product teams.
• Be part of a company committed to customer outcomes, employee growth, and a culture of collaboration.

What We All Do

• All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.
• All employees are required to participate in information security awareness and training programs.
• All employees are responsible for handling data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures.
• All employees have a responsibility for reporting information security incidents in accordance with information security policies and procedures.

What Makes Betterworks Unique

At Betterworks, we prioritize our people. In that spirit, we've put together a great benefits program to support our employees' health and wellness that includes the following:

• Leadership: CEO Doug Dennerline is truly a mission-driven leader. He has been a sales leader for over 25 years and has a direct impact on the work people do every day.
• Funding: $129 million, Serious B with top-tier investors, including Kleiners Perkins, Emergence Capital, and 8VC.
• Board of Directors: Includes iconic executive John Doerr (introduced OKRs to Google), Bruce Felt (Founder of Renaissance Software and a servant leader to various private and public companies), Bing Gordon (Technology Venture Capitalist and history of serving on several high-profile Boards of Directors including Amazon, Duolingo and Zynga) and Jason Green (Founder Emergence Capital and Greenbridge Foundation) and Gaby Toledano (seasoned executive with nearly three decades of strategic HR and operations leadership at premier enterprise and consumer organizations).
• Product: Selected by Lighthouse Research & Advisory and UNLEASH America, Betterworks has officially been named a 2025 HR Tech Award winner for Best Comprehensive Talent Management Solution. Also, Betterworks wins Newsweek's AI Impact Award for Best Outcomes in HR, 2025.
• Mission Driven: Our mission is to provide the expertise and technology that companies need to inspire, develop, and activate their workforce to meet today's goals and be ready for tomorrow's challenges.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive and diverse Betterworks. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global Betterworks Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.