Concierge

Job Description

The concierge position requires dedication to always providing superior customer service within a luxury residential setting. The job is often demanding and fast-paced, requiring excellent time management and problem-solving skills.

RESPONSIBILITIES:

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• Interacts with residents and guests.
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• Has in-depth knowledge of the building and area.
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• Monitors and controls access to the property from the main entrance.
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• Monitors security cameras frequently and reports any suspicious activity according to front desk procedures.
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• Handles resident complaints and assists with problem-solving to the degree possible.
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• Assists with timely resolution of housekeeping and maintenance issues.
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• Processing incoming and outgoing packages on building link.
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• Processing maintenance requests and incident reports on Building Link.
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• Coordinates loading dock moving schedule for move-ins and move-outs.
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• Prepares daily shift log report as per Building Link.
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• Prepares incident reports as needed13.
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• Report to the property manager and/or head concierge any resident or guest dissatisfaction.
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• Performs other administrative job-related duties as directed
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