Associate Account Manager

About Trilab Health Trilab Health is a physician‑founded and physician‑led clinical laboratory dedicated to delivering high‑quality diagnostic services with unmatched precision, transparency, and care. Headquartered in the Chicagoland area, our team brings years of clinical, operational, and laboratory expertise across toxicology, molecular diagnostics, general chemistry, and hematology. We partner with healthcare providers, treatment centers, and medical practices across the country to support better patient outcomes through reliable testing and exceptional service. Since our inception in 2015, our focus has remained clear: provide accurate, timely diagnostics while building meaningful relationships with the providers and patients we serve. With industry‑leading turnaround times, robust internal quality processes, and a commitment to integrity, Trilab Health continues to set the standard for excellence in clinical laboratory testing. Our Mission To empower healthcare providers with precise diagnostics, clear insights, and compassionate support so they can make informed decisions that improve patient care. Associate Account Manager – Laboratory Operations & Client Success Department: Sales & Marketing Company: Trilab Health Job Type: Full‑Time, Exempt Salary: $50,000 annually Location: Onsite and Field (Remote); travel up to 50% of the time, occasional overnight stays. Position Overview Trilab Health seeks an experienced and highly organized Associate Account Manager to support our Sales & Marketing team by serving as the operational liaison between clients, laboratory departments, logistics, and commercial operations. The role requires prior laboratory experience and a strong understanding of laboratory workflows, client onboarding, and Laboratory Information Systems (LIS), particularly Orchard Harvest™. The Associate Account Manager will ensure new and existing provider accounts receive exceptional support throughout the client lifecycle—from implementation and connectivity to ongoing account management and issue resolution. Key Responsibilities Serve as the primary operational contact for assigned provider accounts. Build and maintain strong relationships with physicians, practice managers, treatment centers, and healthcare organizations. Support new client onboarding and ensure seamless implementation of laboratory services. Conduct account check‑ins and proactively identify opportunities to improve client satisfaction. Coordinate resolution of client concerns and ensure timely follow‑up. Assist the sales team with account retention and customer engagement initiatives. Utilize Orchard Harvest™ Laboratory Information System to support client account setup and maintenance. Create, maintain, and update provider profiles, collection sites, test menus, client information, and reporting preferences. Troubleshoot basic Orchard workflow and account‑related issues while coordinating with IT and laboratory departments when necessary. Monitor specimen workflow, order status, and reporting accuracy. Support connectivity projects including EMR/EHR integrations and electronic reporting initiatives. Partner with Business Development Representatives and Sales Leadership to facilitate successful client implementations. Assist with preparing client presentations, proposals, onboarding materials, and operational documentation. Coordinate communication between laboratory departments and commercial teams. Support contract implementation and service transitions. Maintain accurate CRM and account documentation. Collaborate with Logistics, Accessioning, Molecular, Toxicology, General Chemistry, Billing, and Customer Service teams to ensure efficient service delivery. Coordinate courier logistics, specimen collection supplies, and client inventory requests. Track service issues and work with internal departments to implement corrective actions. Monitor turnaround times and client performance metrics. Participate in process improvement initiatives to enhance operational efficiency. Prepare account performance reports and client utilization summaries. Analyze laboratory activity and identify trends affecting client satisfaction. Monitor service KPIs, turnaround times, specimen volumes, and operational metrics. Qualifications Bachelor's degree in Healthcare Administration, Business, Life Sciences, Marketing, or a related field (or equivalent experience). Minimum 2 years of experience in a clinical laboratory, healthcare organization, or laboratory operations environment. Working knowledge of Orchard Harvest Laboratory Information System (LIS). Understanding of laboratory workflows including specimen collection, accessioning, testing, reporting, and client services. Excellent customer service and relationship‑management skills. Strong organizational and project‑management abilities. Exceptional written and verbal communication skills. Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Experience supporting physician offices, treatment centers, hospitals, or reference laboratories. Experience with CRM platforms. Knowledge of CLIA, COLA, HIPAA, and laboratory regulatory requirements. Experience supporting laboratory implementations or client onboarding projects. Familiarity with EMR/EHR integrations and electronic laboratory reporting. Core Competencies Client Relationship Management Account Coordination Orchard Harvest LIS Healthcare Operations Laboratory Workflow Knowledge Project Coordination Process Improvement Problem Solving Communication & Presentation Cross‑Functional Collaboration Time Management Attention to Detail Physical Requirements Ability to work in an office and laboratory environment; occasional travel to client locations throughout the Chicagoland area; ability to sit, stand, and use a computer for extended periods; ability to lift up to 20 pounds when handling marketing materials or laboratory supplies. Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) Paid Time Off Paid Holidays Professional Development Opportunities Career Advancement Opportunities Additional Information Trilab Health is a physician‑founded and physician‑led clinical laboratory dedicated to delivering high‑quality diagnostic services with unmatched precision, transparency, and care. Our laboratory specializes in Toxicology, Molecular Diagnostics, General Chemistry, and Hematology while supporting healthcare providers with fast turnaround times, responsive client service, and clinically meaningful diagnostics. Our mission is to empower healthcare providers with accurate laboratory insights, exceptional customer support, and innovative diagnostic solutions that improve patient outcomes. Through collaboration, operational excellence, and a patient‑first approach, we strive to be more than a laboratory—we are a trusted partner to the providers and communities we serve. #J-18808-Ljbffr