IT Engineer

Responsibilities This full-time role blends day-to-day technical support with broader infrastructure planning and security responsibilities You’ll be the go-to person for IT operations — ensuring our global team stays productive, secure, and well-supported From managing Apple devices and AV systems to implementing endpoint security and streamlining IT processes, you’ll have the opportunity to make a meaningful impact in a fast-paced, high-trust environment This is a great fit for someone who’s equally comfortable solving hands‑on issues and driving long-term IT strategy Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of technical and non-technical users Troubleshooting/maintaining Apple endpoints Provide operational support and strategic guidance for all corporate IT systems Provision, configure, and manage laptops and mobile devices using MDM tools Provide AV tech support during webinars, remote meetings, and onsite events Support domestic and international logistics for hardware shipping and deployment Collaborate with security and engineering teams to automate IT operations and repetitive tasks Write and maintain technical documentation, runbooks, and process guides Participate in on‑call rotation and provide occasional after‑hours support Continuously improve vendor relationships and IT infrastructure project roadmaps Support incident response efforts using SIEM/EDR tools Qualifications Working knowledge of AV systems and remote collaboration tools Familiarity with MDM platforms (Jamf, etc.) 3‑5 years of experience managing and supporting corporate IT systems in a fast‑paced environment Deep understanding of user administration Experience with SaaS application management and access control best practices Familiar with office networking Ability to work independently, multitask effectively, and communicate clearly across teams Strong hands‑on experience with macOS, iOS administration Located in or willing to commute to San Francisco Experience with EDR endpoint security tools #J-18808-Ljbffr