Coordinator Customer Support Frontline

Customer Support Coordinator - Frontline

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

This position reports to the Supervisor of Customer Support and is part of the Client Services Department and is located in Brea, CA and will be an on-site role.

In this role, you will have the opportunity to:

• Deliver exceptional customer support by managing inbound phone and email interactions accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience
• Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction
• Analyze and process customer requests, returns, and credits with precision and accountability ensuring compliance with company policies, timely turnaround, and professional communication in every interaction

The essential requirements of the job include:

• High school diploma or GED with 2+ years' experience in Customer Service
• Champions continuous improvement and customer experience by identifying opportunities to streamline workflows, enhance accuracy, resolve complex situations, adapt to technology tools, and provide consistent, professional, and friendly support through proactive problem-solving and collaboration
• Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions

It would be a plus if you also possess previous experience in:

• Associate or Bachelor's Degree
• Using ORACLE or similar ERP systems, such as SAP or JD Edwards, and leveraging technology tools including Microsoft Copilot and AI to support efficiency, accuracy, and continuous improvement
• Proficiency with Microsoft Office tools, including Outlook for communication, Excel for data analysis using Pivot Tables, and Microsoft Teams for critical daily collaboration and communication

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $22.00 - $30.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: View phone number on click.appcast.io or View email address on click.appcast.io.