Staff Quality Assurance Engineer

About the Role

We're standing up a small, high-leverage quality engineering practice starting with a pair of Staff Quality Assurance Engineers shared across every pod (a small cross functional Product and Tech team). Our guiding principle is firm and clear: developers own their automated tests; you raise the whole org's testing capability. You don't gatekeep, and you're not a manual safety net.

This is a staff-level engineering role for someone who has chosen quality engineering as their craft, not a stepping stone to a different engineering seat. You'll write code, own test strategy across and between systems, and craft automation frameworks. You’ll take an AI-first approach (we build on Claude ) to make testing dramatically faster, repeatable, and more reliable. Because the role reaches into every team, your influence on how Second Nature ships quality will be outsized.

What you'll do

• Own the automated-testing strategy and frameworks across our UI product. Resident Onboarding (consumer-facing, highest customer risk) first, then Command Center . You’ll drive critical-user-flow coverage into the delivery pipeline so ownership sits with engineering.

• Make quality measurable. Build and maintain a risk-weighted registry of critical flows , and report coverage: % of critical flows tested , % of screens exercised , and % of real production traffic (Datadog RUM) on paths we test through live dashboards, not quarterly slides.

• Lead an AI-first approach to testing . Teach Claude the how and why of our systems; build skills and MCP-based tooling (JIRA, our APIs, direct database inspection) so complex scenarios — especially partner integration — can be executed rapidly, repeatably, and reliably instead of by hand.

• Modernize integration testing. Move partner verification from manual, web-based checking to API-based automation , and help close long-standing environment/testability gaps.

• Coach, don't gatekeep. Embed quality into design and PR review, level up engineers to own their automated tests, and help teams build in quality up front.

• Drive the Quality Enablement practice. Partner with engineering directors, platform teams, and product stakeholders to surface and prioritize tooling and system-testability gaps.

• Build guardrails that hold. Stand up CI coverage ratchets , deploy-gate health, and flake reduction, and make escaped defects visible (tagged to user flows, tracked against change-failure rate ).

Key Outcomes

• You can see exactly what's tested and what isn't, anytime. A live dashboard shows what’s covered by automated tests, so nobody guesses.

• Engineers write their own tests, and write them well. This person defines and develops the platform for our end-to-end testing that can be leveraged by all engineering; helping us solve testing gaps.

• AI handles the tedious testing work. Tools and skills leveraging MCP, APIs and CLIs take over repetitive, complex checks and test setup so they get tested consistently instead of by hand.

• Fewer bugs make it to production, and you can prove it. Clear tracking shows the issues and trends.

About you

• Staff-level engineer . You'd clear the staff bar on a strong product team. You have deep experience designing, coding, and owning test automation and frameworks across layers ( unit, integration, contract, and browser/e2e ).

• Quality engineering is your craft, not a transition plan. You have genuine passion for, and a real track record of, building high-quality automated testing. This is the work you want to be doing, not a path to a different engineering role.

• AI-first by default . You reach for AI (we use Claude) to accelerate and harden testing by building agent workflows, skills, and MCP tooling , and you're excited to shape how AI transforms quality engineering. An "all-in" mindset toward AI in engineering.

• Exceptional communicator. This role interacts with every pod at Second Nature. You align engineers, PMs, and leaders, and coach effectively across teams and non-technical audiences.

• Self-starter who drives outcomes. High autonomy, low process overhead, real ownership. You pick up ambiguous quality problems and drive them to shipped, measurable results without waiting to be told.

• Strong with AWS and Node/TypeScript , and comfortable across distributed, service-oriented systems and testing across service boundaries.

• Ability to work an 8-to-5 EST schedule .

Bonus experience:

• Experience standing up or scaling a quality engineering practice

• Performance/load testing

• Data-integrity testing against relational databases ( PostgreSQL )

• PropTech, real estate tech, or B2B2C SaaS experience

Tech environment

TypeScript/Node (NestJS) , Nx monorepo with React front-ends , PostgreSQL , AWS , Redis/queue-based async processing , Datadog for observability (including RUM)
Testing spans Jest , contract testing, and Playwright for end-to-end , AI-assisted workflows on Claude with MCP tooling , API Integrations