Call Center Representative

Job Description

Job Description

We are seeking an experienced Patient Services Representative to join a fast-paced healthcare call center team. This position serves as an important first point of contact for patients and requires someone who can provide excellent customer service while efficiently managing a high volume of inbound calls.

The ideal candidate has strong call center or customer service experience, excellent communication skills, and the ability to remain professional and organized while handling multiple patient needs. Spanish bilingual skills are preferred.

• Handle approximately 6080 incoming calls per day from patients, insurance companies, vendors, and other medical facilities.
• Provide excellent customer service by professionally greeting callers, actively listening, identifying their needs, and ensuring appropriate resolution or follow-up.
• Schedule, reschedule, edit, and cancel patient appointments according to established clinic procedures.
• Respond to appointment requests received by phone, SMS, and the Patient Portal.
• Accurately screen and route patient calls to the appropriate departments.
• Complete patient registration, appointment scheduling, and follow-up scheduling within the Electronic Medical Record (EMR) system.
• Take clear, detailed, and accurate patient messages using internal communication templates.
• Answer patient questions and assist with appointment-related needs.
• Maintain effective communication and positive working relationships with team members and other departments.
• Develop a strong understanding of available healthcare programs and services to appropriately assist patients.
• Meet established departmental productivity and quality standards.
• Perform other duties as assigned.

• High school diploma or GED required
• Minimum of 3 years of customer service and/or call center experience
• Healthcare or patient service experience strongly preferred
• Experience working in a high-volume inbound call center environment
• Fluent English communication skills, both written and verbal
• Exceptional phone etiquette and customer service skills
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to accurately document patient information
• Ability to type at least 35 WPM with 90% accuracy
• Comfortable learning and navigating EMR and other computer-based systems
• Bilingual Spanish preferred
• Demonstrated history of reliability and stability in previous positions

• 100% onsite
• Training schedule is expected to align with the trainer's schedule, historically approximately 8:00/8:30 AM5:00 PM
• Following training, the anticipated regular schedule is approximately 10:00 AM6:30 PM
• High-volume healthcare call center environment

We're looking for someone who genuinely enjoys helping people and understands how important a positive interaction can be for a patient. You'll be successful in this position if you're comfortable handling a steady volume of calls, can communicate with empathy and professionalism, and can balance excellent customer service with accuracy and efficiency.

Healthcare experience is valuable, but strong call center and customer service experience combined with excellent communication skills will be especially important for success in this role.

This is a Contract to Hire position based out of San Diego, CA.

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of San Diego, CA.

This position is anticipated to close on Oct 27, 2026.

This is a fully onsite position in San Diego,CA.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.