Inside Sales Representative

Inside Sales Representative

Arnold, MO

Job Duties

• Develop a strong understanding of our ERP system and achieve proficiency in its use
• Professionally manage inbound calls and resolve customer inquiries with a focus on delivering exceptional service and ensuring customer satisfaction
• Maintain data integrity by reviewing purchase orders and entering accurate information into the ERP platform
• Drive revenue growth by aggressively prospecting, qualifying leads, and converting new business opportunities
• Consistently achieve prospecting targets and accurately record all activities in the ERP system
• As training progresses, demonstrate resourcefulness by performing targeted research on markets, customers, and competitors as needed, delivering actionable insights to support and strengthen sales strategies
• Provide support by assisting in managing leads, responding to customer inquiries, and resolving customer issues promptly
• Keep the Sales team informed on the status of quotes, orders, and other customer-related updates to ensure seamless communication
• Serve as the primary liaison between customers and internal teams, including Sales, Project Management, Production, and Shipping, to ensure smooth communication and workflow
• Perform additional job-related duties as assigned to support team and organizational objectives

Skills and Experience

• High school diploma (or equivalent), associate degree preferred
• 2-5 years of Customer Service experience in an industrial/manufacturing environment

• Proficiency in Microsoft Excel, Word, or equivalent applications
• Familiarity with ERP systems (Epicor experience preferred)
• Strong background in customer service with a focus on delivering exceptional experiences
• Excellent verbal and written communication skills for interacting with customers and all levels of the organization
• Ability to manage and resolve conflicts effectively while maintaining positive customer relationships
• Self-motivated, able to work independently, and demonstrate initiative
• High level of discretion and sensitivity to confidentiality requirements
• Strong organizational and time-management skills with attention to detail

• Professional office setting and regular exposure to production area
• Use of personal protective equipment
• Potential minor lifting during annual physical inventory

• Laptop or desktop computer, printer, copier, calculator, telephone, e-mail
• Microsoft Office suite
• Epicor ERP / CRM software

Benefits

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.

• Weekly pay
• $5 prescription drugs
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Scholarship Opportunities
• 401(k) retirement plan
• Free legal services
• Our unbeatable employee discount program

Apply now so we can hold a spot for you. We can't wait to talk to you! Your ?nin team