Inside Sales Representative

Job Description

Job Description

The Inside Sales Representative will play a key role in driving revenue growth and delivering exceptional customer service. This position involves mastering our ERP system, managing inbound calls and inquiries, ensuring accurate order processing, and proactively prospecting for new business opportunities. You'll support the Sales team with timely updates, conduct research, and act as a liaison between customers and internal departments to ensure smooth operations. This role offers the potential to grow into an Outside Sales position for those who demonstrate strong performance and initiativeEssential Duties and Responsibilities:Develop a strong understanding of our ERP system and achieve proficiency in its useProfessionally manage inbound calls and resolve customer inquiries with a focus on delivering exceptional service and ensuring customer satisfactionMaintain data integrity by reviewing purchase orders and entering accurate information into the ERP platformDrive revenue growth by aggressively prospecting, qualifying leads, and converting new business opportunitiesConsistently achieve prospecting targets and accurately record all activities in the ERP systemAs training progresses, demonstrate resourcefulness by performing targeted research on markets, customers, and competitors as needed, delivering actionable insights to support and strengthen sales strategiesProvide support by assisting in managing leads, responding to customer inquiries, and resolving customer issues promptlyKeep the Sales team informed on the status of quotes, orders, and other customer-related updates to ensure seamless communicationServe as the primary liaison between customers and internal teams, including Sales, Project Management, Production, and Shipping, to ensure smooth communication and workflowPerform additional job-related duties as assigned to support team and organizational objectivesSupervisory Responsibilities: NoneMinimum Qualifications:High school diploma (or equivalent), associate degree preferred2-5 years of Customer Service experience in the industrial/manufacturing environmentRequired Knowledge, Skills, and AbilitiesProficiency in Microsoft Excel, Word, or equivalent applicationsFamiliarity with ERP systems (Epicor experience preferred)Strong background in customer service with a focus on delivering exceptional experiencesExcellent verbal and written communication skills for interacting with customers and all levels of the organizationAbility to manage and resolve conflicts effectively while maintaining positive customer relationshipsSelf-motivated, able to work independently, and demonstrate initiativeHigh level of discretion and sensitivity to confidentiality requirementsStrong organizational and time-management skills with attention to detailPhysical Requirements/Working Conditions:Professional office setting and regular exposure to production areaUse of personal protective equipmentPotential minor lifting during annual physical inventoryEquipment/Tools/Software Used:Laptop or desktop computer, printer, copier, calculator, telephone, e-mailMicrosoft Office suiteEpicor ERP / CRM softwareTravel Requirements:As neededExpected Hours of Work:Normal operating hours are 8:00 a.m. - 5:00 p.m. Monday through FridayPeriodic evening or weekend work may be requiredTerm of Employment: Full TimeThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described above may be subject to possible modification in accordance with applicable state and federal laws. Reasonable changes or accommodations may be appropriate under certain circumstances.