Community Resource Coordinator

Job Description

Job Description

Community Resource Coordinator

Location: Hybrid work setup with a combination of remote work and field work throughout Orange / Osceola County, FL
Hours: Monday – Friday, 8-hour shift between 8am-5pm EST. One Saturday per month with a weekday off
Pay Rate: $24 per hour
Travel Requirement: 2-3 days per week of travel within Orange / Osceola County, FL (must have reliable transportation, valid driver's license, and clean driving record)

About the Role

Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate

Key Responsibilities

• Purpose of team is to complete telephonic outreach as well as in-person visits to unable to reach members to complete Health Risk Assessments or Notification of Pregnancy Assessments. Members are identified with conditions including asthma, diabetes, cancer, HIV, ibudget, pregnancy, depression and serious mental illness.
• Position requires up to 25% travel – 6 Field visits weekly. Coordinator may travel up to a 60 mile radius one way
• Day to Day consists of telephonic outreach – outbound calls 40+ calls daily. Staff will create their own schedule regarding visits as long as 6 visits are complete within the work week.
• Performance Expectations – 40+ Outbound calls daily from assigned member list including outreach to members/providers, member engagement including referring members with identified needs to CM, 6 field visits weekly, 3-4 assessments completed per day.
• This role is unique because it allows the team to not only connect with our members telephonically but also in person. This team is able to connect members to Case management and other resources to help address social needs and guide members to live and lead a healthier life, one member at a time.
• Team members range from North FL to South FL – position is remote however training will be completed on site in the Orlando office.

Qualifications

Required:

• High school diploma or equivalent
• 1-2 years of related experience
• Prior field work or home visit experience required
• Prior Case Management or Care Coordination experience
• Reliable transportation and willingness to travel
• Valid driver’s license, clean driving record, and proof of insurance
• Strong communication and organizational skills
• Experience with Microsoft Office Suite (PowerPoint, Word, Excel) – Intermediate level

Preferred:

• Bilingual (Spanish/English)
• Certification as a Community Health Worker (CHW)
• Knowledge of community resources and social services
• Experience in managed care, social work, or healthcare outreach (2+ years preferred)