Product Manager, Billing

Product Manager, Billing

We are looking for a Product Manager, Billing to own and evolve Fundraise Up's Billing domain end-to-end: transaction-based fee handling, fee coverage, payouts, refunds and the financial flows behind donations. We charge organizations a percentage fee per transaction (netted from payouts), which donors can optionally cover.

• Own the Billing product area roadmap, outcomes, and prioritization; define quarterly goals and success metrics.
• Partner with Engineering to deliver resilient billing systems (accuracy, idempotency, retries, monitoring, incident response, and clear ownership boundaries).
• Improve revenue protection and customer experience via dunning, failed payment recovery, refunds, and dispute/chargeback-related flows (as applicable).
• Define and maintain billing domain documentation: data model, event flows, edge cases, and operational run-books.
• Run discovery with internal teams (GTM & Product Analyst) and customers to uncover pain points and opportunities; turn insights into clear PRDs and delivery plans.
• Establish and track core Billing KPIs (e.g., failed payment rate, recovery rate).
• Drive antifraud strategy execution: define priorities and success metrics; partner with Eng/Data to ship realtime protections, monitoring/alerting, and fraud-response capabilities, and continuously improve rules based on observed patterns.

• 4–7 years of product management experience with at least 1–2 years owning a technically complex domain.
• Strong understanding of payment processing, payouts, fee models, refunds/chargebacks, multi-processor setups, and reconciliation.
• Proven ability to work with engineers on backend/system design trade-offs and to ship reliable platform capabilities.
• Comfort with data: defining metrics, building a measurement plan, and using analysis to prioritize and evaluate impact.
• Clear written communication and structured thinking; can turn ambiguity into executable plans.
• High ownership, high discipline, and strong cross-functional collaboration.

• Experience with payment processors (Stripe Payments, PayPal, etc.) and/or financial systems integrations.
• Experience in B2B SaaS pricing & packaging or self-serve account management.
• Familiarity with audit/compliance requirements impacting billing (SOX readiness, SOC2 implications, etc.).
• Experience reducing billing-related support contacts through product + tooling.

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we're growing, where revenue comes from, and what's next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

• The compensation range for this role is GEL12,650 - GEL13,500 gross.
• Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role's requirements and location.

• 31 days off
• Company subsidized medical insurance
• 100% paid telemedicine plan
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (100% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Co-working (up to $250 monthly).
• Remote working.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.