Performance Improvement Specialist

Performance Improvement Specialist

Join a purpose-driven community of champions. Position Purpose: To implement performance improvement functions in accordance with written agency policies and procedures and accreditation standards. To support technical development and implementation of the software that supports the Electronic Service Record.

Qualifications/Basic Job Requirements:

• High School diploma or GED (Bachelor's preferred)
• Demonstrated ability in Microsoft Office
• Excellent written communication skills
• Excellent verbal communication skills
• Excellent critical thinking skills
• Knowledge of basic statistics
• Must be able to maintain confidentiality of highly sensitive information

Essential Responsibilities:

• Evaluate and convert raw data into reliable information and prepare reports in a usable format based on an understanding of administrative needs.
• Help in determining data needs and report functionality based on end user needs.
• Coordinate and facilitate Performance Improvement Committees- including scheduling, compiling and distributing minutes and other documentation, sending reminders of activities due as well as any needed follow up and serving as the implementation champion and change leader.
• Participate in Performance Improvement Teams, Ad Hocs, Root Cause Analyses and Intense Analyses as directed. Duties often include: scheduling, taking minutes, reminding staff of upcoming tasks.
• Manage and update the electronic survey system as needed, creating new surveys for a variety of audiences and various departments.
• Maintaining all aspects of the electronic Internal Notification system platform. Including assigning user roles, training, and ensure follow up is completed.
• Compile Internal Notification Form data from the electronic platform and prepare graphic and written reports for presentations.
• Manage and update the Policy and Procedure software system (Policy Tech) including loading all new staff into the system, providing training and assistance to staff in operating Policy Tech software, and assigning Policies and Procedures as required.
• Develop and create Standard Operating Procedures related to performance of job-specific duties.
• Meet all required due dates.
• Create data-gathering tools (forms/spreadsheets) as needed.
• Compile data through the use of spreadsheets / databases / ESR queries and convert into information for reports.
• Perform accurate statistical calculations.
• Understand audience needs to determine the most effective mode of data display.
• Prepare graphic displays of data, e.g. control charts, bar charts, graphs, etc.
• Serve as resource and provide training to staff, as necessary, in PI related topics.
• Compile data and convert to information for scorecards and dashboards.
• Help maintain and verify data for all reports and dashboards. Assist in new report and dashboard development.
• Utilize critical and logical thinking skills to evaluate validity, accuracy and reliability of reports.
• Complete audits as needed to ensure compliance with all rules, regulations and accreditation requirements.
• Maintain organized electronic and hard-copy files of raw data and PI reports.
• Participate in tracers and other accreditation activities as necessary.
• Serve as a member of the Performance Improvement Department team and participate in all team meetings and activities.
• Exercise confidentiality in keeping with the Code of Ethics and with the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.

Schedule: 8-hour shifts

• Shift: 8:30am - 5:00pm
• Monday through Friday

Work Location: Rosecrance Rockford East - Rockford, IL

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.