Collections Customer Service Representative

$21.48 - $22.68 per hour

Staffmark

Now hiring for a Collections Customer Service Representative

Location: Geneseo, NY

Pay Rate: $21.48 - $22.68 per hour

Shift: 8:00 AM to 5:00 PM

From "Hello" to "Happy Customer". Be the Difference!

Looking for Collections Customer Service Representative jobs in Geneseo where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
Answer customer questions and provide timely, professional support
Discuss payment options and negotiate repayment solutions
Respond to customer emails with accurate and helpful information
Troubleshoot account issues and resolve customer concerns efficiently
Document all customer interactions accurately in the system
Follow call scripts, company policies, and compliance requirements
Maintain a positive, professional experience during every customer interaction
Meet productivity, quality, and performance goals

Requirements

High school diploma or GED required
Strong customer service, communication, and negotiation skills
Ability to handle inbound and outbound calls professionally
Comfortable multitasking across multiple computer systems
Strong typing, data entry, and organizational skills
Basic knowledge of standard office software and procedures
Ability to problem-solve and resolve customer concerns effectively
Goal-oriented with a willingness to learn and meet performance targets
Reliable attendance and ability to work onsite in Geneseo, NY

Benefits

Competitive Weekly Pay
Comprehensive Benefits including medical, dental, and vision coverage.
Life and Disability Insurance for added peace of mind.
Optional 401(k) Plan to help you prepare for the future.
Supportive Team Environment focused on professional growth and customer success.

"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate

Ready to talk your way into a steady paycheck? Apply now

Apply

Vacancy posted 4 days ago

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