Assistant Store Manager - Roger Dunn Golf Shops

Job Details Job Location: Mission Viejo, CA 92692 Position Type: Full Time Job Category: Store Management What We Offer: Base pay for Assistant Managers + quarterly bonuses Paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full‑time employees Strong employee discount on golf products, golf‑specific learning opportunities, and hands‑on training Job Description: The Assistant Manager at Roger Dunn Golf Shops is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which has made Worldwide Golf what it is today. “Sure No Problem” means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience. The Assistant Manager executes the day‑to‑day plans and strategies developed by the Store Manager. The Assistant Manager also has shared ownership for creating a positive golf store experience. Responsibilities: Maintain strong knowledge of all golf products and ensure staff can educate customers on all golf products and offerings. Control shrink and expenses while ensuring the sales floor is adequately stocked, signed, and golf products & merchandise are displayed to brand presentation. Execute all visual merchandising programs, modules, and direction while implementing floor moves, merchandising and display maintenance. Ensure compliance with all policies and procedures through regular store management, meetings, store walk‑throughs and audits. Monitor company communication tools daily and adjust schedule to execute workload as needed. Become a Roger Dunn Golf Shops brand ambassador in the local community, building key external relationships and partnerships in the golf industry. Appropriately respond to any negative customer experience by de‑escalating the situation and making things right for the customer. Use customer feedback to recognize and coach employees. Help employees grow their career and golf skill set by identifying additional opportunities for growth. Recognize and suggest ways to improve processes. Qualifications Desired: 2+ years of retail management experience OR experience working in the golf industry is required. Strong golf background is preferred, but not required if candidate has extensive retail management experience. Requirements: Working knowledge of POS register system and word‑processing, spreadsheet, inventory, internet and order processing systems. Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively, presenting that information with excellent written and verbal communication skills. Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Physical ability to access all areas of the store, including sales floor, stock area and register area, by standing, walking, stooping, crawling, climbing, crouching, kneeling and lifting up to 35 pounds at any given time. Work varied hours/days as business dictates. Compensation: The pay range for this position is $50,000 – $65,000 per year, including quarterly bonuses based on store sales. Individual starting pay within this range may depend on geography, experience, expertise, and education / training. This is a full‑time position. If you are looking for part‑time positions or other job opportunities, please check out our careers page: CA residents: Please review our California Applicant Privacy Notice HERE. #J-18808-Ljbffr Paycom