Receptionist (Lobby Ambassador)

Receptionist (Lobby Ambassador) Lowell, Massachusetts, United States Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Create Exceptional First Impressions If you're passionate about hospitality, enjoy interacting with people, and thrive in a professional corporate environment, this role is for you. As a receptionist, you'll serve as the welcoming face of the workplace while supporting front desk operations, workplace services, and administrative functions that help create a seamless experience for employees and visitors. Why This Role Matters Every interaction begins with you. From welcoming guests and coordinating visitor access to supporting workplace operations, you'll help create a secure, organized, and exceptional workplace experience while representing the company with professionalism and care. What You'll Do Guest & Front Desk Services Welcome employees, clients, and visitors with a warm and professional approach Register visitors, issue badges, and notify hosts of arrivals Answer and route calls while responding to general inquiries Maintain a clean, organized, and secure reception area Support meeting logistics, event signage, and workplace safety procedures Administrative & Workplace Support Provide administrative support using Microsoft Office applications Submit and monitor maintenance and janitorial requests Manage incoming mail, packages, and deliveries Maintain office logs, records, and workplace communications Collaborate with internal teams and support cross-functional operations as needed What We're Looking For: High school diploma or equivalent required 25 years of experience in reception, front office, hospitality, or customer service within a corporate environment Ability to lift up to 40 lbs. and sit or stand for extended periods, with or without reasonable accommodation Strong customer service and communication skills Professional, polished, and welcoming demeanor Excellent organization, multitasking, and time management skills Ability to work independently in a fast-paced environment Proficiency with Microsoft Office Suite and Outlook Dependable, adaptable, and detail-oriented Travel: None or Negligible Other Duties: Responsibilities and duties may change at any time based on business needs. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $22 - $22 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.