ADMINISTRATIVE PROGRAM SPECIALIST A

About This JobThe Louisiana Department of Wildlife and Fisheries is responsible for managing and protecting the state's renewable natural resources, including all wildlife and aquatic life.LDWF supports a strong work ethic in its employees and incorporates the use of good science, accurate information and technology. The Office of the Secretary exists to provide leadership and support services, administrative direction, and accountability for departmental programs; administrative direction and leadership to ensure the success of subordinate programs; and department-wide coordination, communication, personnel and basic resources needed to accomplish the department's mission. The incumbent must be proficient in Microsoft Office Suite, including Word and Excel, as well as Adobe Acrobat Pro. The incumbent should possess strong organizational and time management skills, with the ability to prioritize multiple assignments and consistently meet deadlines in a fast-paced work environment. Excellent verbal and written communication skills are essential, along with strong analytical, critical thinking, and observational abilities and a keen attention to detail. The successful candidate will be able to work effectively both independently and as part of a collaborative team while demonstrating professionalism and courtesy when interacting with coworkers and the public. Additionally, the position requires strong clerical and administrative support skills, including accurate recordkeeping and document management. Bilingual proficiency in English and Spanish is preferred. An ideal candidate should possess the following competencies:Accepting Direction: The ability to be open and willing to follow guidance or instructions. Successful Behaviors: Follows direction reliably, adjusts to feedback, and completes tasks on time.Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Successful Behaviors: Communicates clearly, listens actively, and explains complex ideas well.Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance. Successful Behaviors: Sets learning goals, applies new skills, uses feedback, and contributes to shared learning.Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change. Successful Behaviors: Adjusts quickly and stays effective during change.Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Successful Behaviors: Follows policies, meets expectations, and communicates clearly and respectfully across situations.Minimum QualificationsThree years of experience in administrative services; OR Six years of full-time work experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.Job SpecificationThe official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties And Other InformationJob duties:Provide courteous and professional customer service by responding to inquiries and addressing concerns from the public.Perform accurate data entry and maintain records across multiple computer systems and databases.Manage and complete time-sensitive projects and assignments while meeting established deadlines.Ensure compliance with applicable laws, policies, and procedures, including protecting the rights of individuals involved in the program.Generate and analyze reports to monitor program activities and support operational needs.Collect, compile, and maintain statistical data and program records.Establish and maintain payment schedules in accordance with agency policies and procedures.Prepare, review, and process documentation to ensure case files are complete, accurate, and up to date.Maintain and update electronic and physical case files to ensure accurate recordkeeping.Coordinate with the LDWF Licensing Section to ensure recreational hunting and fishing privileges are suspended and reinstated in accordance with applicable laws and regulations.Organize, file, and maintain program records in accordance with records management requirements.Answer and direct incoming telephone calls while providing accurate information and assistance.Perform other related duties as assigned.Position-Specific Details:Appointment Type: Probational, Promotional, or Job Appointment. A job appointment may be converted to a probationary appointment should funding become available.Current permanent status classified LDWF employee may be required to accept a Probational appointment if selected.Compensation: The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. The actual starting salary depends on the education and experience of the selected applicant. Location: This position is in Baton Rouge, LA.The Department of Wildlife and Fisheries is a State As a Model Employer (SAME) agency that supports the recruitment, hiring and retention of individuals with disabilities. Wildlife & Fisheries is an Equal Opportunity EmployerHow To Apply:No Civil Service test score is required in order to be considered for this vacancy.To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.A criminal background check will be required of all selected applicants.Contact Information:Department of Wildlife & FisheriesHuman ResourcesP.O. Box 98000Baton Rouge, LA 70898Consuello View email address on click.appcast.io