Office Lead

Job Description

Job Description

Act as a central point of communication among providers, patients and other team members of our health facility. Perform secretarial and front desk duties with superior communication skills utilizing specific knowledge of medical terminology, office software programs and all office policies and procedures.

Responsibilities:

• Greet patients, schedule appointments, answer inquiries, and provide excellent customer service.
• Oversee insurance eligibility and participation, billing processes, and collection of co-pays.
• Ensure accurate data entry into electronic health record systems, including patient demographics and insurance information.
• Manage appointment scheduling to optimize patient flow and minimize wait times.
• Ensure adherence to healthcare regulations, patient confidentiality laws (such as HIPAA,) and office policies.
• Train new front desk staff and provide ongoing support and guidance to improve performance.
• Monitor office supplies, forms, and equipment as needed.
• Coordinate communication between front desk staff, medical personnel, and other departments within the healthcare facility.
• Assist with front office staff duties as needed.
• Perform all other duties assigned.
• Salary Range: $28-$32.50 per hour