Manager, Event Operations

Spectacle Live is seeking an energetic, organized, and service-driven Manager of Event Operations to oversee the planning and execution of concerts, theatrical performances, comedy shows, community events, and private rentals at the historic Lowell Memorial Auditorium. If you thrive in a fast-paced environment, enjoy solving complex operational challenges, and are passionate about creating exceptional experiences for clients, artists, and guests, we’d love to meet you. This is an opportunity to play a key leadership role with one of New England’s premier independent venue management companies. What You’ll Do As the Manager of Event Operations, you’ll lead every stage of event execution—from advance planning through post-event settlement—while serving as the primary liaison between promoters, clients, venue staff, contractors, and municipal partners. Event Management Advance assigned events from contract execution through final settlement Coordinate logistics with promoters, touring personnel, renters, and clients Develop event timelines, staffing plans, and operational documents Lead pre-event production and operations meetings Oversee load-ins, event operations, and load-outs Serve as Manager on Duty during assigned events Ensure venue readiness before, during, and after every event Client & Guest Experience Serve as the primary point of contact for clients and promoters Deliver exceptional customer service throughout the event lifecycle Coordinate hospitality requirements Resolve client and guest concerns professionally and proactively Recruit, hire, train, schedule, and supervise event staff Coordinate staffing for ushers, ticket takers, security, and parking Coach and develop team members while fostering a collaborative, service-first culture Monitor staffing costs and event expenses Coordinate event billing and settlements with Accounting Support profitability through thoughtful operational planning Identify efficiencies and revenue enhancement opportunities Safety & Compliance Coordinate with Police, Fire, EMS, and public safety partners Review emergency action plans and crowd management procedures Ensure compliance with all company policies and safety regulations What We’re Looking For Required Qualifications Bachelor’s degree or equivalent professional experience 1+ years of event management experience in live entertainment, performing arts, sports, convention centers, or public assembly facilities Experience advancing events and coordinating multiple operational departments Strong organizational, communication, and problem-solving skills Ability to remain calm under pressure while managing multiple priorities Willingness to work evenings, weekends, and holidays based on event schedules Preferred Qualifications Leadership or supervisory experience Experience with event settlements and budgeting Knowledge of venue operations, crowd management, and public safety practices Experience working with promoters, artists, or touring productions The Ideal Candidate A collaborative leader who enjoys bringing teams together Highly organized with exceptional attention to detail Customer-focused and committed to delivering premium guest experiences Comfortable making decisions in fast-paced environments A strong communicator who builds positive relationships with clients and colleagues Passionate about live entertainment and creating memorable experiences Why Spectacle Live? At Spectacle Live, we’re more than a venue management company—we’re passionate about creating memorable live experiences while investing in our people and communities. We offer: Opportunities for professional growth A collaborative and supportive culture Exposure to a diverse calendar of concerts, comedy, theater, and community events The opportunity to make a meaningful impact at one of New England’s historic performing arts venues Physical Requirements Ability to lift up to 50 pounds Ability to stand and walk for extended periods Work comfortably in crowded, loud, and fast-paced environments Travel between assigned venues when necessary Availability for nights, weekends, and holidays #J-18808-Ljbffr