Senior Technical Architect - Patient CRM

Senior Technical Architect - Patient CRMVeeva is seeking a Technical Architect to join our growing Patient CRM team. This pivotal role involves designing, overseeing, and executing technical services for customer implementations of the Patient CRM product, specifically focused on the complex data ecosystem of patient support and patient engagement. You will act as a trusted advisor, blending deep technical expertise with industry knowledge to ensure seamless data connectivity between customer data sources and Patient CRM. We seek team players who are experts in integration patterns, thrive as self-starters, and are excited to build the technical foundation for customer success. This is a remote, full-time permanent role with Veeva. It is a customer-facing role with no specific work location requirement, provided you are in close proximity to an airport and able to meet future travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position.What You'll DoLead technical discovery workshops to define integration requirements and align on architectural best practicesDesign and document end-to-end integration flows between Patient CRM and external entities, including Hubs, Specialty Pharmacies, and Data AggregatorsArticulate complex technical and integration concepts to both business and IT audiencesDevelop and leverage expertise in the Vault platform to build scalable, high-performance solutionsPlan, manage, and perform technical build activities, including API configurations, middleware orchestration, and batch data processingIdentify and monitor technical interdependencies between various workstreams to mitigate project riskContribute to the development of technical implementation methodologies and reusable integration assets for the Patient CRM teamSupport pre-sales activities by providing technical architecture reviews, scope definition, and responding to complex functional inquiriesCollaborate with Product and Strategy teams to provide feedback on technical capabilities and drive product excellenceMentor junior technical consultants to facilitate a growing and collaborative team environmentRequirements7+ years of demonstrated technical consulting or technical architecture experienceProven expertise in Life Sciences, with a specific focus on the technical challenges of patient support and patient engagementDeep knowledge of modern integration approaches, including Middleware, direct REST/SOAP APIs, and secure batch file sharingExperience architecting data exchanges between diverse entities such as CRM platforms, hubs, and specialty pharmaciesDemonstrated ability to influence senior IT management through technical subject matter expertiseAdept at simplifying complex data mapping and vendor integration concepts for varying stakeholder groupsStrong solution design skills with a focus on data integrity and securityAbility to manage multiple technical workstreams concurrently in a fast-paced environmentTravel requirements are flexible; implementation roles may involve up to 25% travelNice to HaveExperience operating in a lean, agile, and evolving startup-like setting within a larger organizationPrior experience building or leading a technical service offering within a software vendor environmentDemonstrated experience in developing and refining technical delivery frameworks and best practicesProven ability to coach junior team members towards successful technical project deliveryInterviewing with VeevaWe value your time and believe in a transparent hiring process. Here is the process you can expect.Follow the application process and submit your resume.Within 3 days, you will receive a link to a personality assessment administered by a third party.Once you complete the assessment, our team will review your full application package and follow up via email with our decision.If moving to the interview stage, the process is as follows:A conversation with the hiring managerA practical case exerciseA final conversation with our group's Senior Leader.Once all interviews are complete, the manager will be in touch with a final decision.Perks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $80,000 - $200,000The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io.