IT Technician

Support and assist the Associate Engineer with day-to-day first-level technical support for the Fulfillment Operation Center and Server Room/Data Center Provide level-one technical support for end users and Server Room/Data Center issues Investigate, troubleshoot, and resolve incidents promptly with minimal customer disruption Follow IT operational standards for reporting, monitoring, troubleshooting, and documenting assigned issues Communicate with IT teams, vendors, and end users to resolve local issues Assist with escalations to home-office/offshore IT teams and vendors Perform preventative maintenance on IT equipment Apply working knowledge of the fulfillment environment, critical applications, sorters, scanners, and supporting infrastructure Participate in installations, system upgrades, migrations, decommissions, and other business/server room/data center projects Install, configure, and maintain desktops, laptops, and servers Perform bare-metal desktop/laptop builds and software installations Interact with business customers and respond to changing environments and business needs Requirements Technical Institute/Associate Degree or 3-5 years of formal training/work experience General working knowledge of PC/LAN hardware, operating systems, networks, and data centers Working aptitude for logical thinking and level-one problem solving Good written and verbal communication skills Ability to work effectively in a fast-paced, team-based, customer-service-oriented environment Ability to lead local level-one projects with supervision Ability to engage in higher-complexity issues as needed Ability to work independently to staff shifts when needed Ability to lift up to 50 lbs of materials, tools, or IT-related equipment Core Competencies Demonstrates proficiency in providing level-one technical support for IT operations, including troubleshooting and resolving issues in a fast-paced environment. Capable of performing installations, maintenance, and preventative measures for IT equipment while effectively communicating with team members and end users. Highest-signal resume keywords Level-One Technical Support PC/LAN Hardware Knowledge Troubleshooting Skills Communication Skills Preventative Maintenance ATS Optimization Keywords Hard Skills Technical Institute/Associate Degree PC/LAN Hardware Operating Systems Networks Data Centers Desktop/Laptop Builds Software Installations Incident Resolution System Upgrades Configuration Management Soft Skills Logical Thinking Problem Solving Team Collaboration Customer Service Orientation Adaptability Industry Keywords Fulfillment Operation Center Server Room Data Center IT Operational Standards Escalation Procedures Preventative Maintenance Business/Server Room Projects #J-18808-Ljbffr