Customer Engagement Manager
Virtual Vocations Inc
Driving customer engagement and product adoption, the full-time Customer Engagement Manager will manage pilot programs, oversee onboarding processes, and build strong relationships with clients in a remote capacity. Key responsibilities Run pilots, define success criteria, and create pathways for customer conversion Own the onboarding process, develop launch plans, and ensure teams quickly realize value Drive product adoption by training customers and sharing best practices to enhance their workflows Required qualifications 2+ years of experience in account management, customer success, or post-sales in B2B SaaS Proven experience in managing pilots and onboarding for enterprise clients Strong product fluency and the ability to simplify complex products for customers Demonstrated ability to drive adoption through effective customer interactions Experience collaborating with Account Executives on expansion and renewal strategies
Vacancy posted 3 days ago
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