Front Desk Supervisor
True North Hotel Group
True North Hotel Group , an award-winning management and development company, is seeking a Front Desk Supervisor tojoin our team at our Springhill Suites/TownePlace Suites in Wrentham, MA . We offer awesome benefits and a great family culture.
RESPONSIBILITIES
RESPONSIBILITIES
- Responsible for assisting in the supervision of the Front Office operations and personnel.
- Promote an atmosphere that fosters friendly and efficient service for our guests.
- Oversee office personnel
- Greet guests and check them into hotel, issue room keys, direct guests to rooms and other areas.
- Respond to guest questions either in person or over the phone
- Fulfill guests' needs, ensuring their stay is as enjoyable as possible; assist with dining, entertainment, and transportation reservations, as needed.
- Resolve guest problems/complaints
- Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
- Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance
- Previous hospitality management experience preferred
- Must be able to carry, lift, pull push up to 50lbs
Vacancy posted 1 day ago
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