EverHealth - RCM Client Success Manager (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

About EverHealth

At EverHealth, our mission is to empower medical practices of all sizes with technology and services that make healthcare more informed, personalized, efficient, and adaptable. We support providers nationwide through innovative software and Revenue Cycle Management solutions that help practices thrive financially while focusing on patient care.

We are seeking an experienced and client-focused RCM Client Success Manager to join our Revenue Cycle Management team. This role serves as the primary relationship owner for assigned clients and is accountable for overall client health, operational performance, revenue cycle outcomes, and service satisfaction.

The RCM Client Success Manager partners closely with internal billing, claims, coding, vendor, and operations teams to ensure timely and accurate revenue cycle execution. This individual will lead strategic client conversations, monitor key performance indicators, identify risks, drive corrective action plans, and deliver an exceptional client experience.

This is a highly visible role requiring strong leadership, analytical skills, operational expertise, and the ability to build trusted client partnerships.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned RCM clients.

• Lead recurring client meetings focused on performance, trends, action plans, and overall account health.

• Build trusted relationships through proactive communication, responsiveness, and strategic guidance.

• Manage escalations professionally and drive timely resolution.

• Support client renewals, plan changes, provider adds/removals, and other account transitions.

Revenue Cycle Performance Ownership

Own clinic revenue cycle KPI performance, including but not limited to:

• Days in Accounts Receivable

• AR Aging >90 Days

• Clean Claim Rate

• Denial Rate

• First Pass Resolution / Payment Rate

• Collection Performance

Identify root causes impacting financial performance and recommend solutions.

• Develop action plans to improve collections, reduce aging, and optimize workflows.

• Monitor payer trends, reimbursement patterns, denials, and operational risks.

Operational Partnership

• Partner with claims, billing, coding, posting, and vendor teams to ensure execution is timely, accurate, and aligned to client goals.

• Coordinate internal stakeholders to resolve blockers and improve workflows.

• Ensure system configurations and billing parameters support accurate claim submission and payment maximization.

• Maintain strong awareness of clearinghouse operations, eligibility workflows, claim status tools, and payer processes.

Reporting & Strategic Analysis

• Prepare and present monthly and quarterly business reviews to clients.

• Analyze trends, financial outcomes, and operational performance using reporting tools and dashboards.

• Provide executive summaries and recommendations to leadership as needed.

• Support development of new reporting tools, dashboards, and operational insights.

Compliance & Process Excellence

• Ensure adherence to HIPAA privacy and security standards.

• Maintain awareness of Medicare, payer, and revenue cycle regulatory changes.

• Document workflows, protocols, and best practices for internal consistency and scalability.

• Participate in ongoing training and professional development.

Skills and Experience needed for success in this role:

• Minimum 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations.

• Experience in outsourced billing, multi-specialty, or multi-client healthcare environments preferred.

• Strong client-facing experience with ability to manage relationships and escalations.

• Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations.

• Strong understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations.

• Excellent analytical, organizational, and problem-solving skills.

Preferred Qualifications

• Advanced Microsoft Excel skills including formulas, pivot tables, lookups, conditional formatting, and data analysis.

• Experience with EHR / PM systems and healthcare technology platforms.

• Experience using Salesforce, Zoom, and Google.

• Strong project management and follow-through skills.

• Data-driven mindset with strong business acumen.

• Excellent written, verbal, and presentation communication skills.

Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development

• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

Compensation: The compensation for this position is $60,000 to $65,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!