Mid. Solution Business Analyst

Mid. Solution Business AnalystWE are seeking an experienced Solution Business Analyst to lead operational excellence and business growth for CR2 (Common Resource Registry) and MMS (Managed Mobility Service). This role focuses on service operation, billing management, business feasibility analysis, and proposal development to support expansion of enterprise mobility and workspace management solutions. The ideal candidate has strong ownership, analytical capability, and the ability to translate operational insights into business opportunities.Responsibilities:Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service deliveryManage billing operations, including monthly usage validation, invoice review, reconciliation, and reportingDevelop business proposals for new opportunities related to mobility, workspace management, and enterprise IT servicesConduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessmentCollaborate with engineering, system operation, and product teams to enhance service performance and customer satisfactionAnalyze customer requirements and market trends to identify new service opportunities and feature enhancementsSupport cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoptionPrepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reportsMonitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offeringsCoordinate internal stakeholders to ensure alignment across service operation, finance, and business developmentRequirements/Qualifications:Bachelor's degree preferred, or equivalent relevant work experience4–6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fieldsExperience with billing operations, financial reconciliation, or service usage validationStrong understanding of enterprise IT services, asset/resource management, or mobility solutionsExperience in business proposal creation, business case development, or service expansion planningProficiency with Microsoft Office applications (Excel, Word, PowerPoint)Strong analytical, communication, and cross-functional coordination skillsAbility to manage multiple projects with ownership and accountabilityBilingual preferred (English and Korean) due to cross-border collaboration with HQ and global teams BTI Solutions