Account Manager

Team : Sales

Department : Operations

Place of work: Warsaw

Salary : 12000 - 17000 OTE PLN gross

(base salary: 8,500 – 13,500 PLN gross + 3,500 PLN gross commission/month)

About us :

Meet Packhelp. We're an international group of over 160 professionals who are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer, and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.

We are looking for an Account Manager who is passionate about building long-term client relationships, enjoys working in a fast-paced environment, and has a strong commercial mindset. In this role, you will manage and grow a portfolio of B2B clients, drive revenue through upsell and retention, and work closely with internal teams to deliver tailored packaging solutions.

Responsibilities :

• Manage and grow a portfolio of B2B clients (SMB & Enterprise)
• Own revenue targets through upsell, cross-sell, and retention
• Run the full sales cycle: needs discovery, proposal, negotiation, and closing
• Identify client needs and deliver tailored packaging solutions
• Coordinate custom projects with internal teams (Design, Operations, Product)
• Proactively develop and reactivate client relationships
• Negotiate commercial terms, including contracts and non-standard payment conditions
• Collaborate cross-functionally to ensure smooth order execution and customer satisfaction
• Track pipeline and performance in CRM and meet sales targets
• Represent Packhelp in all client interactions and contribute to improving sales processes

Requirements :

• Fluent English is a must!
• 2–5+ years of experience in sales: B2B Account Management (preferably in SaaS, e-commerce, or manufacturing/custom products)
• Proven track record of owning revenue targets and driving account growth (upsell, cross-sell, retention)
• Experience managing end-to-end sales processes, including negotiations and closing
• Ability to manage multiple stakeholders and coordinate projects with internal teams
• Proactive, ownership-driven approach and strong problem-solving skills
• Ability to work independently and take full responsibility for results
• Comfortable working in a fast-paced environment and adapting quickly

Bonus points:

• Fluency in Polish, French, Spanish or German
• Packaging experience

Benefits :

• Flexible working hours – here comes work-life balance and possibility to work remote
• The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software
• Health & Wellness – private healthcare, life insurance, mental health support, and a subsidized MultiSport card
• Fair compensation – performance-based pay raises and bonuses for employee referrals
• Career development – internal workshops, training sessions, and learning budget
• Work from the places you love most – possibility to work remotely from anywhere in the world for up to 90 days a year****
• Vacation & time off – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

More about us: We are experts in the unboxing experience. We create revolutionary technology that supports the growing packaging needs of all business models. Our proprietary software unleashes creativity, speeds up packaging development, and automates mundane tasks. Above all else, we help connect brands with sustainable yet affordable packaging solutions.

While Packhelp HQ is based in Poland, our thriving community of product engineers, creatives, marketers, and more work around the globe in countries such as Spain, France, and the Netherlands. In 2021, we revamped the Packhelp office to be an inclusive, supportive, and engaging space, no matter where our awesome employees are based. Come and see for yourself!

IMPORTANT: Packhelp only contacts candidates via email or phone . We do not use external providers to process candidates’ offer letters, nor do we require an upfront payment to participate in our recruitment process. If you come across a similar situation, please report it to the relevant authorities.