Case Manager

Job Description

Job Description

About Nomi Network: Nomi Network’s mission is to end human trafficking by creating pathways to safe employment and empowering women and girls to break cycles of slavery in their families and communities. Our vision is a world where every woman can know her full potential.

Position Summary

The Case Manager is responsible for helping clients with re-entry and removing barriers so that their education and employment goals can be met—by focusing on their psychosocial and emotional well-being. This includes providing general assessments and overseeing appropriate interventions to address challenges such as housing instability, limited access to services, recovery needs, and mental health concerns. To that end, this role connects clients to resources and works in tandem with other members of our program team to ensure short- and long-term goals are developed and progress is made toward achieving them.

Location: Dallas, Texas – Hybrid schedule reporting to the Dallas office: 1341 W. Mockingbird Lane,

Suite 800 Dallas, TX 75247 three days/ week

Reports to: Dallas Program Manager

Salary: $61,000-$66,000

Schedule: M-F, full-time, with occasional evening and weekend hours as needed

Status: Exempt

Travel: Employee is expected to travel within the DFW area for events and partnership-related activities

Responsibilities

DCJD Responsibilities

• Partner with Dallas County’s Multi-Disciplinary Team to create a re-entry case plan for each client 60 days prior to discharge from DCJD.
• Support DCJD Re-Entry Specialist to meet clients’ immediate needs during the 30–60 days post-discharge period.
• Manage clients’ long-term case plans and connect them to continuum of care services after discharge and post-probation.
• Provide general assessments and oversee interventions to help clients address barriers affecting employment such as housing, access to services, recovery, and mental health.
• Work individually with clients to develop short-term and long-term goals for education and employment.
• Collaborate closely with the Employment Specialist and program team to align job opportunities and career pathways with client goals and needs.

Community Expansion Responsibilities

• Conduct assessments for clients referred through community expansion efforts beyond DCJD, in partnership with the Intake Specialist.
• Provide case management support to community-based clients, including goal setting, referrals, and ongoing check-ins.

Program-Wide & Developmental Responsibilities

• Develop and maintain relationships with referral partners and community organizations to expand access to supportive services such as housing, mental health care, and recovery programs.
• Facilitate structured curriculum and workshops (e.g., life skills, re-entry preparation) to support client engagement, skill-building, and successful education and employment outcomes.
• Contribute to the continuous improvement of case management services by identifying opportunities for process and service enhancement, sharing insights with program leadership, and the development of effective practices that improve client outcomes.
• Build and maintain a resource list of relevant agencies and service providers to support all clients.
• Keep detailed and timely case notes and support client data collection and reporting as needed.
• Collaborate with program team members to support client engagement across all program components and requisites.
• Collaborate with the HQ Development team to support program communication needs, ensuring effective storytelling and messaging alignment.

Competencies

• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Building trust: Interacting with others in a way that gives them confidence in one’s own intentions and those of the organization.
• Problem solving: Resolving or addressing issues before they need to be escalated; able to solve problems by analyzing situations and applying critical thinking. Defining issues, problems and opportunities, generating different courses of action, evaluating the constraints and risks, and selecting the viable option to address the identified problems and/or opportunities.
• Initiating action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Managing conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Cross-cultural engagement: The ability to understand, communicate, and work with people from different cultures and engage with them effectively.
• Attention to detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources effectively.

Required Qualifications

• Master of Social Work degree or related field.
• At least 2 years of experience in case management, social services, workforce development, or a related field.
• Ability to work in a developing program and contribute to process-building efforts.
• Passion for supporting individuals in overcoming barriers to success.
• Experience working with high-risk or underresourced populations.
• Reliable access to a working vehicle for work-related purposes.
• Reliable access to wifi for work-related purposes given the hybrid nature of the role.

Preferred Qualifications

• Licensed Master Social Worker (LMSW) or eligibility for licensure.
• Trauma-informed care experience.
• Spanish-speaking, bilingual.
• Ability to leverage an established professional network or comfort with building one.

Physical Requirements

• The position functions in a normal office environment that requires the ability to successfully interface with standard office equipment such as computers, printers, copiers, and telephones.
• Sitting, standing, walking, and occasionally climbing stairs are typical activities in this role.
• Talking (expressing or exchanging ideas by means of the spoken word) and hearing (perceiving the nature of sounds) are required.
• Clarity of vision (i.e., working with small objects or reading small print) is required.
• The ability to lift objects up to 25 lbs is required.
• This job will require the ability to drive a vehicle for work-related purposes, so the ability to drive a car is required. This includes sitting, gripping, foot action, neck movements, elbow movements, reaching, and wrist movements.

We strongly encourage survivors of human trafficking, individuals with lived experience, and those from diverse backgrounds to apply. This position is ideal for someone eager to develop their expertise and make a meaningful impact in a collaborative environment.