Data Center Coordinator

Job Description

Data Center Coordinator

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Locations: Chicago or Little Rock

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About Them

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A global quantitative trading firm headquartered in Chicago, with offices in Amsterdam, Little Rock, London, New York, and Singapore. We are deeply committed to attracting and retaining world-class talent, and we back that commitment with highly competitive compensation packages. We also offer competitive benefits packages, which include comprehensive health, dental, and vision insurance, and a 401(k) retirement plan with company match. Our small, collaborative teams are built to give every employee real ownership our employees have the opportunity to become the go-to expert in their domain, supported by a culture of innovation and ongoing professional development. We also take pride in creating a workplace people genuinely enjoy, including snacks, frequent swag drops, team events, and more.

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About the Role

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Headlands is looking for a motivated Data Center Coordinator to help maintain our fleet of trading and infrastructure servers across data centers worldwide. A significant portion of this role focuses on coordinating installations, repairs, and audits with colocation providers and remote-hands vendors at sites we don't staff directly, so discipline, attention to detail, and strong written communication are essential.

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You'll work closely with our with our engineering teams to execute change windows aligned to market hours.

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What You'll Do

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• Rack, stack, cable, and decommission servers, switches, and storage equipment in our Global Footprint
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• Maintain organized, labeled, well-documented installations
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• Coordinate installations, audits, and repairs at remote data center sites globally with colocation providers and remote-hands vendors
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• Manage 15–20 concurrent projects across multiple sites with clear tracking, status updates, and stakeholder communication
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• Diagnose and replace failed components DIMMs, NICs, NVMe/SSDs, PSUs, optics, etc.
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• Perform first-level network troubleshooting (cabling, transceivers, link/port diagnostics, basic switch CLI)
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• Maintain accurate asset inventory, rack elevations, and cabling documentation
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• Execute scheduled change windows, the majority of which occur Friday evening through Saturday morning
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• Partner with infrastructure and networking engineers to plan deployments and post-mortem incidents
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Required Qualifications

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• Prior hands-on data center experience (rack-and-stack, structured cabling, hardware troubleshooting)
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• Working knowledge of server hardware and out-of-band management (IPMI / iDRAC / iLO)
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• Basic networking troubleshooting skills cabling, optics, link/port-level issues, basic switch CLI familiarity
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• Strong organizational skills with a proven ability to manage many concurrent projects.
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• Excellent written and verbal communication; comfortable-owning vendor relationships and writing clear tickets and runbooks
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• Self-directed; able to make progress and prioritize without close supervision
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• Willingness to work the published shift schedule, including overnight Friday-into-Saturday change windows
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• Authorized to work in the United States
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Preferred Qualifications

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• Experience with ticketing / ITSM systems (Jira, ServiceNow, or similar)
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• Familiarity with optics and transceivers (SFP / SFP+ / SFP28 / QSFP / QSFP28 / QSFP-DD) and patch testing
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• Experience supporting low-latency, HPC, or trading environments
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• Familiarity with colocation operations and major providers (Equinix, CoreSite, Digital Realty, etc.)
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• Basic Linux command-line comfort
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Schedule

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• Tuesday–Thursday: standard daytime hours, roughly 9am–5pm
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• Friday–Saturday: shift work; the majority of hands-on installation and change activity happens Friday evening through early Saturday morning, aligned to weekend market closure
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Other Notes

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• No specific degree is required for this role.
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• Prior experience in FinTech or trading is not required, we'll teach you what's specific to our environment.
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• This is an in-office / on-site role.
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