Lot Operations Specialist I

Shift - Mon - Fri 12pm to 9pm This role is responsible for providing front-line support to customers by assisting with locating vehicles and keys, ensuring a smooth and efficient lot experience. The position requires strong multitasking skills, attention to detail, and the ability to navigate systems (AS400) and communication tools in a fast-paced environment. Perform basic data entry into the AS 400 computer system as needed. Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities. Answer phones, provide support to lot operations employees, and provide excellent customer support. Respond to customer requests for assistance and ensure timely resolution. Support manager in the coordination of departmental scheduling, working with temporary agencies, serving as point of contact and recording employee absences, etc. Process all lot operations department paperwork. Forward all invoices and items to be posted to the appropriate areas in a timely manner. Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.). Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Qualifications Minimum High School Diploma/GED Generally, less than 2 years' experience in a related field Safe drivers needed; valid driver's license required. Ability to drive standard and automatic transmission vehicles. Basic mechanical knowledge of identifying (i.e., flat tires, low gas, jump-starting vehicles.) Preferred 6 months of auction or driving experience preferred. Knowledge of lot operations/lot layout preferred. Knowledge of LDM preferred. Physical Requirements Required to stand, walk, reach, talk and hear, vision abilities required to include close, distance and color vision, depth perception and ability to adjust focus. Ability to stand for prolonged periods of time. Ability to lift 1-15 pounds. Must be able to walk long distances. Work Environment Constant exposure to outdoor weather conditions. Moderate noise level. USD 13.70 - 20.53 per hour Compensation Hourly pay rate is in the range of $13.70 - $20.53/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets #J-18808-Ljbffr