Esthetician/Guest Services Coordinator

Job Description

Job Description

Description:

CAMI is seeking a Licensed Esthetician / Guest Service Coordinator to join our team. This hybrid role combines hands-on esthetic services with front-office guest support, making it an ideal opportunity for someone who is passionate about skincare and enjoys creating an exceptional experience throughout the entire patient journey.

The Licensed Esthetician / Guest Service Coordinator will provide high-quality esthetic treatments while also supporting scheduling, patient communication, check-in and checkout, and other day-to-day guest service needs. The ideal candidate is flexible, polished, service-oriented, and comfortable moving between the treatment room and front desk based on the needs of the practice.

• Perform esthetic services within the scope of licensure and training, including facials, chemical peels, microdermabrasion, microneedling, and other skincare treatments offered by the practice.
• Conduct thorough skin consultations and recommend personalized treatment plans based on each patient's needs and aesthetic goals.
• Educate patients on medical-grade skincare products, services, and appropriate at-home skincare regimens.
• Maintain strong knowledge of CAMI's services, products, treatment protocols, and current promotions.
• Recommend appropriate products and additional treatments to support patient outcomes and long-term treatment plans.
• Maintain accurate and timely patient documentation.
• Follow all safety, sanitation, infection-control, and treatment protocols.
• Maintain clean, organized, and fully stocked treatment rooms.
• Participate in ongoing training and education to remain current on products, services, techniques, and industry trends.

• Provide a welcoming, professional, and elevated experience for patients from initial contact through checkout and follow-up.
• Support patient check-in and checkout, appointment scheduling, rescheduling, and confirmation.
• Answer incoming calls and assist with patient questions regarding appointments, services, products, and general practice information.
• Maintain accurate patient information and appointment documentation within practice systems.
• Collect payments and assist with other checkout responsibilities as needed.
• Help maximize the schedule by proactively filling openings, managing cancellations, and supporting patient rebooking.
• Educate patients on available services, promotions, memberships, and products when appropriate.
• Support retail product sales and maintain organized product displays and inventory areas.
• Assist providers and other team members with patient flow and day-to-day practice needs.
• Perform additional administrative and operational duties as needed to support the success of the practice.

• Current and valid esthetician license as required by the state.
• Previous esthetics experience preferred, particularly within a medical aesthetics, dermatology, plastic surgery, or luxury spa environment.
• Experience with medical-grade skincare products and advanced esthetic treatments strongly preferred.
• Prior front desk, hospitality, retail, or customer service experience is a plus.
• Strong communication and interpersonal skills with the ability to build lasting patient relationships.
• Highly service-oriented with a warm, polished, and professional approach.
• Comfortable recommending and selling skincare products and aesthetic services based on patient needs.
• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Comfortable using scheduling, point-of-sale, and electronic patient management systems.
• Collaborative and willing to step into both clinical esthetic and guest service responsibilities based on the needs of the practice.
• Passion for aesthetics, skincare, and delivering an exceptional patient experience.

Success in this role means creating a seamless experience for every CAMI patient, whether you are welcoming them at the front desk, helping them schedule their next appointment, recommending the right skincare product, or providing their treatment. This position plays an important role in building patient loyalty, supporting practice growth, and ensuring patients consistently receive the level of care and service they expect from CAMI.