Customer Service Agent
£28.8k per yearFull-time
Tesla
About Aira We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world. Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions. About The Role Of Customer Service Agent At Aira Due to growth, we are seeking a dedicated and customer-focused person to join our team. At Aira, the role of the Customer Service Agent is to be responsible for ensuring exceptional customer satisfaction through efficient communication and effective issue resolution. This role requires close collaboration with various teams and colleagues to guarantee a seamless and positive customer experience. What you’ll be doing as a Customer Service Agent
- Answer queries and concerns
- Delivering company information
- Resolving customer issues and giving updates
- Having a proactive attitude and deliver excellent customer service
- Support and work closely with technicians to ensure capacity is most effectively resourced.
- Support Team Leads to find improved ways of working.
- £28,800 per year salary
- 25 days annual leave + bank holidays
- Health Cash Plan
- Reward Gateway (shopping discounts)
- Life insurance
- Gain hands-on experience in a fast-growing scale-up, with career advancement opportunities.
- Collaborate with diverse teams across international markets and launch products globally.
- Free onsite parking
- This is a hybrid role, Monday to Friday, with time split between our Manchester hub and working from home.
Vacancy posted 23 days ago
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