Transaction Coordinator Implementation Specialist
$24 - $28 per hourHagadone Media Group
HTech provides software, websites, AI-powered solutions, ticketing platforms, golf course management software, and custom applications to businesses across the country.
We're looking for a Client Experience Coordinator to help guide customers from signed contract through onboarding, launch, adoption, and long-term success.
About the Role
This role serves as the bridge between Sales, Product, Technical Support, and our customers.
You'll coordinate onboarding, gather project requirements, conduct client training, support implementations, and maintain ongoing customer relationships to ensure clients get maximum value from our products and services.
Responsibilities
Onboarding & Implementation
- Coordinate new client onboarding and training
- Gather project requirements, assets, and launch materials
- Support website, SaaS, and AIO implementations
- Track implementation progress and project milestones
Customer Success
- Conduct proactive customer check-ins
- Monitor customer satisfaction and adoption
- Identify and address potential customer concerns
- Support customer retention and engagement efforts
Voice of Customer
- Gather customer feedback and feature requests
- Track recurring customer concerns
- Share customer insights with internal teams
Internal Collaboration
- Coordinate between Sales, Support, Product, and Development teams
- Help ensure smooth customer handoffs and project launches
- Support continuous improvement of onboarding and customer success processes
Qualifications
Required
- Strong organizational and communication skills
- Customer-focused mindset
- Ability to manage multiple projects simultaneously
- Strong attention to detail and follow-through
Preferred
- Customer Success, onboarding, or implementation experience
- SaaS or technology experience
- CRM experience
- Project coordination experience
What Success Looks Like
- Smooth customer onboarding experiences
- Strong customer relationships
- Improved customer retention and satisfaction
- Effective communication between customers and internal teams
- Successful product adoption and engagement
Why Join HTech?
- $24-$28/hour compensation
- Exposure to SaaS, AI, web development, and emerging technologies
- High visibility across multiple departments
- Opportunity to directly impact customer experience and company growth
- Strong opportunities for career development
If you're organized, customer-focused, and enjoy helping clients succeed, we'd love to hear from you.
Vacancy posted 3 days ago
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