Coordinator, Group Dining and Events

Summary Statement:


The Group Dining & Events Coordinator is responsible for contracting and servicing group dining and event business across Resorts World's diverse portfolio of fine dining restaurants, casual eateries, bars, lounges, and unique venues. This position plays a critical role in generating substantial revenue, expanding market presence, and delivering unforgettable guest experiences through strategic planning and execution.


Primary Job Duties: Includes but is not limited to:

• Monitoring daily leads including Tripleseat, Email Inquiries, and voicemails - assigning to managers in accordance with manager thresholds
• Maintaining information in Tripleseat - entering, assigning, and turning down leads
• Creating, printing, and delivering custom menus
• Pulling and distributing weekly reports
• Assisting with loading dock forms, COI's, and vendor logistics - this can include assisting with vendor load-in at various hours
• Assisting with Purchase Orders to ensure vendors are paid in a timely manner
• Supporting Group Dining Managers and Directors with daily tasks - this can include various shifts as needed including nights, early mornings, and weekends depending on business volume
• Conduct client site tours, pre-event planning, and post-event follow-up meetings to ensure satisfaction and repeat business
• Booking and servicing small group dinners and happy hours (20 guests or less)
• Maintains a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Ensure that required licensing is maintained & updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested

Qualifications: Includes but is not limited to:

• At least two years of experience in Hotel Sales, Catering Sales, Restaurant Sales or Event Planning.
• Must be able to work well in a team environment, communicate well, and provide feedback to fellow members of the team to achieve mutual goals.
• Excellent written and verbal communication skills.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Previous experience working in a large, luxury resort setting.
• Previous experience working with restaurant sales and management.

Minimum Education and Experience:

• At least 21 years of age.
• High School diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Position required licenses:
• Health Card
• Alcohol Awareness Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is mostly performed in administrative setting of an office and in the restaurants/venues
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 25 lbs
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador -No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
  
• Everyone works in Safety -If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
  
• Everyone works in Security -If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
  
• Everyone works in EVS -If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
  
• Everyone works in Guest Experience -If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.