Customer Service Representative for Mr Handyman

Customer Service Representative for Mr Handyman

Are you ready to join a team dedicated to delivering outstanding service and value to both customers and employees? At Mr. Handyman, we're expanding our team to continue being one of the nation's most trusted home repair and maintenance companies. We're seeking a personable and professional office team member to thrive in our fast-paced environment.

We're recognized for exceptional customer service, high-quality workmanship, and our "Done Right Promise." That commitment starts with hiring great people and supporting them every step of the way.

When you become part of the Mr. Handyman team, you gain more than just a job you build a rewarding career backed by industry-leading tools, systems, and support.

Why Join Our Team?

As part of our team, you'll enjoy:

• Competitive compensation
• Opportunities for career growth and advancement
• A collaborative team environment focused on delivering exceptional customer experiences
• A dynamic and rewarding workplace where your skills make a real impact
• The chance to provide customers with best-in-class service and solutions
• Flexible scheduling to help support work-life balance
• And much more

Your Role as an Office Professional

In this role, you will:

• Manage incoming and outgoing customer communications while coordinating schedules for Service Professionals
• Guide customers through their projects, recommend solutions, and help set clear expectations
• Build lasting customer relationships by delivering outstanding service using the proven Mr. Handyman process

How Success Is Measured

Performance in this position is evaluated through:

• Quality of work and attention to customer needs
• Customer satisfaction and overall service experience
• Efficiency, organization, and timely task completion

What We're Looking For

The ideal candidate will:

• Align with our company culture and values
• Be dependable, motivated, and team-oriented
• Have strong organizational and multitasking abilities
• Communicate professionally and confidently with customers
• Be solution-focused and proactive
• Work independently with minimal supervision
• Be comfortable using Microsoft Office and Excel

Minimum Qualifications

To be considered, candidates should:

• Live within the local area
• Have at least 2 years of office experience
• Be naturally skilled at problem-solving
• Pass a background check
• Demonstrate strong phone and communication skills

Compensation

Pay for this position ranges from $23$30 per hour plus bonuses, depending on experience.

If you're still reading, that's a great sign. We're looking for top talent if that sounds like you, apply today. Qualified candidates may be scheduled for an interview immediately through our system.

Please note: You would be employed by an independent franchise owner of Mr. Handyman, not by Mr. Handyman SPV LLC or its affiliates. Each franchise owner independently manages wages, benefits, and employment policies.