Director of Operations (Restaurant)

Director of Operations

Capriotti’s Sandwich Shop

Lead Growth. Build Teams. Drive Excellence.

At Capriotti’s, our passion is to be extraordinary.

We are looking for a hands-on, high-impact Director of Operations to lead multiple restaurant locations in Reno, NV, develop exceptional teams, and help drive the continued growth of one of the fastest-growing fast casual brands in the country.

This is not a desk job. We are looking for a field leader who thrives in restaurants, inspires people through action, and knows how to drive operational excellence while building a strong culture.

If you are an experienced multi-unit restaurant leader who is passionate about people, profitability, coaching, and creating unforgettable guest experiences, we want to talk to you.

Relocation assistance is available for the right candidate.

What You’ll Do

As Director of Operations, you will oversee multiple Capriotti’s locations and provide leadership to General Managers and restaurant teams across Reno, NV.

You will:

• Drive operational excellence and profitability across multiple restaurants
• Coach, mentor, and develop high-performing leaders and management teams
• Ensure an exceptional guest experience rooted in Capriotti’s service standards
• Lead recruiting, staffing, succession planning, and talent development efforts
• Analyze financial performance, budgets, labor, food cost, and operational KPIs
• Maintain accountability for food safety, sanitation, and brand compliance
• Partner with executive leadership to execute growth and operational initiatives
• Support restaurant openings, training, and ongoing business expansion
• Act as a culture champion and brand ambassador throughout your market

What We’re Looking For

Required Experience:

• 5+ years of multi-unit restaurant operations leadership experience
• Strong background in fast casual or high-volume restaurant operations
• Proven ability to lead, motivate, and develop large teams
• Experience managing P&L performance, labor, and operational metrics
• Strong communication, problem-solving, and organizational skills
• Ability to thrive in a fast-paced, hands-on environment
• Willingness to travel regularly within the assigned market

Preferred Qualifications:

• Bachelor’s Degree preferred
• Experience leading multiple markets or regions
• Experience scaling operations in a growing brand environment

Who You Are

You are:

• A hands-on leader who leads from the front
• Passionate about developing people and building culture
• Results-driven and financially savvy
• Comfortable making decisions and solving problems quickly
• Energized by growth, coaching, and operational excellence
• Someone who values integrity, accountability, and teamwork

Why Capriotti’s?

At Capriotti’s, we believe in more than sandwiches — we believe in people.

Our core values drive everything we do:

• Passion – Be the Best
• Family – Care About People
• Integrity – Walk the Talk
• Profitability – Everyone Wins
• Genuineness – 100% Real

We are growing rapidly and looking for leaders who want to grow with us.

This is an opportunity to make a real impact with a brand that values culture, leadership, and innovation.

Compensation & Benefits

• Competitive salary
• Performance bonus opportunity
• Health benefits
• Paid time off
• Career growth opportunities
• Relocation assistance available for qualified candidates

Join Our Team

If you are ready to lead teams, grow restaurants, and help shape the future of Capriotti’s, apply today.

To share our passion, one sandwich at a time.