Access Control Software Support Specialist

Virtual Vocations Inc

Providing technical support for clients using Access Control products, the full-time Access Control Software Support Specialist will assist customers through phone and email support, troubleshoot software and hardware issues, and ensure a high-quality support experience in a remote environment. Key responsibilities Provide customer support through inbound phone and email channels Troubleshoot access control, gate, keypad, controller, and integration issues Support new client onboarding, installation, and go-live activities Required qualifications A bachelor's degree in Business Applications, Computer Science, or a related field is desired but not required At least 2 years of on-the-phone product support experience in a customer support or technical support position preferred Strong troubleshooting and problem-solving skills Experience supporting customers in a SaaS or technology-driven environment Ability to work effectively in a fast-paced environment and manage competing priorities

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Vacancy posted 2 days ago

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