System Support Specialist

Job Description

Job Description

WHO WE ARE:

Since 1969, the Board of Certified Safety Professionals (BCSP) has been setting and certifying the technical competency criteria for safety, health and environmental practitioners.

Headquartered in Indianapolis, Indiana, BCSP is a not-for-profit corporation recognized as a leader in high-quality, accredited credentialing. Our great culture, great people and great values come together to make workplaces around the world safer.

SUMMARY

We are seeking a System Support Specialist who can provide frontline technical support for our software development and business applications, especially the customer management system. This role requires intermediate knowledge and experience with SQL, strong troubleshooting abilities and the ability to maintain a high level of customer service while managing multiple priorities and deadlines. Note: this role supports software development initiatives, not general IT support, networking or infrastructure administration.

The ideal candidate should be able to:

• Support software development initiatives.

• Manage and resolve roughly 50-60 support tickets per month

• Troubleshoot system, application, and data-related issues using critical thinking and problem-solving skills

• Use intermediate SQL to investigate and resolve problems

• Communicate clearly with end users in a customer-focused, non-technical way

• Document issues, resolutions, and remediation steps to support knowledge sharing and process improvement

• Act as the go to subject matter expert (SME) for our Certification Management System (CMS)

• Collaborate with developers to escalate or resolve complex issues

• Identify recurring problems and recommend process or system improvements to reduce future incidents

QUALIFICATIONS

• 2-5 years of experience in application support, system administration, or a related IT role

• Associate degree in database administration or computer science or equivalent Certificate

• Intermediate knowledge and experience with SQL is required, including writing SELECT queries, joins, filters, and basic troubleshooting of data-related issues

• Experience with Oracle Apex and PHP a plus

BENEFITS

This is a full-time position working 37.5 hours per week, joining a talented creative team in Indianapolis. BCSP is currently following a mostly work from home hybrid schedule with requirements to come to the office on occasion.

Our team members enjoy a fantastic benefits package that includes a work from home technology allowance, health, vision, dental, life insurance, short-term & long-term disability coverage, an excellent 401K retirement plan, and generous holiday and PTO time plans.