Retail Technology Account Manager

Job Overview:

Plan, execute and administer the Region Retail Technology activities involving the marketing, installation, and training of retail store improvement systems and the implementation and support of essential UNFI strategic technology systems, while achieving budgeted Retail Systems sales and profits for assigned retail customers. Provide a focal point for the implementation of Retail Technology marketing plans in coordination with other regional organizations, Corporate UNFI, and outside resources, for assigned UNFI affiliated retail customers across the Region.

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Retail Technology Consultant - South/Central FL
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Job Ref:
175321


Location:
North Miami, FL


Location Flexibility:
Onsite


Category:
IT


Job Type:
Full-time


Job Status:
Non-exempt


Pay Basis
Yearly


Pay Range
$56,400 - $107,500 Annually ($27.12 - 51.68 Hourly)


Brand
UNFI
Job Overview:

Plan, execute and administer the Region Retail Technology activities involving the marketing, installation, and training of retail store improvement systems and the implementation and support of essential UNFI strategic technology systems, while achieving budgeted Retail Systems sales and profits for assigned retail customers. Provide a focal point for the implementation of Retail Technology marketing plans in coordination with other regional organizations, Corporate UNFI, and outside resources, for assigned UNFI affiliated retail customers across the Region.

Job Responsibilities:

Core Responsibilities

Manage Retail Technology retailer relationships to include establishing individual retailer technology implementation plans with assigned UNFI affiliated retailers, in conjunction with Regional R/T Director and Manager, Regional Marketing, Category Management and Development departments. Interact with Regional R/T Director to develop territory specific R/T marketing plan to attain UNFI Corporate R/T and Regional goals that improve Wholesale food profit performance, increase retailer participation, and improve retailer profitability
Interact with the Retail Business Consultant in assessing and diagnosing retailer operational issues. Identify where R/T products may provide benefit to solve operational issues. Recommend solutions and work with store management to implement solutions
Diagnose retailer operational issues that are specific to R/T products. Develop and recommend solutions to these operational issues. Coordinate corrective action with store management, Regional R/T and Corporate R/T to implement solutions and/or resolve issues. Inform Regional R/T Director and/or Corporate R/T Product Manager on the status of these issues
Execute marketing plans for assigned accounts through individual retailer presentations, consultations, group presentations, proposal preparation, order processing, site evaluation, project scheduling and coordination, retailer equipment installation and training. Adhere to Region/Corporate policies for Retailer equipment purchasing and Region capital purchases
Provide on-site customer support when required for R/S product offerings. Interact with the Regional R/T Manager to initiate the hardware/software maintenance for all R/T products installed at retail throughout assigned retail territory. Monitor service provider performance, remain informed of developments, and take corrective/appropriate actions

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Job Requirements:

Education/ Certifications:

The incumbent should possess a college degree or equivalent work experience.
Knowledge/Skills/ Abilities

Possess good leadership skills. Must be able to motivate and work with and through others to achieve desires results.
Possess good communication skills, both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone.
Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions
The R/T Consultant seldom works in the proximity of supervisors. They must be able to function effectively with very little supervision.
The incumbent must have the ability to translate complex, rapidly changing, technical solutions into a clear business case for multiple styles of UNFI affiliated retailers. Attention to detail is critical to success.
Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
Bi-Lingual (Spanish) Preferred


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.