Account Manager

Account Manager

Location: Roanoke, VA

Company: 360clean

Position Overview: The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Schedule: This role requires a flexible schedule to support evening operations, typically working either 2:00 PM 11:00 PM or 3:00 PM 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.

Key Responsibilities:

• Serve as the primary point of contact for all assigned client accounts
• Build and maintain strong client relationships through regular communication and site visits
• Conduct routine quality control inspections during evening service hours
• Address and resolve client concerns within a timely manner
• Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup
• Manage and support cleaning staff and subcontractors across assigned accounts
• Assist with recruiting, interviewing, and onboarding of new cleaners as needed
• Ensure proper staffing coverage for all scheduled services
• Monitor service performance and implement improvements where needed
• Maintain accurate documentation of inspections, client interactions, and service updates
• Support monthly and quarterly client meetings and reporting
• Collaborate with leadership on operational improvements and account growth opportunities

Qualifications:

• 2+ years of experience in account management, operations, or service-based industries
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple accounts and priorities
• Problem-solver with a proactive and solutions-oriented mindset
• Ability to work evening hours consistently
• Experience in janitorial, facilities management, or service industry preferred but not required

Compensation & Benefits:

• Salary: $40,000 $50,000 annually
• Health insurance included
• Gas stipend provided
• Performance-based bonus opportunities
• Eligibility for expanded benefits package after 6 -9 months
• Growth opportunities within a rapidly expanding multi-market organization

What Success Looks Like:

• High client retention and satisfaction across all assigned accounts
• Consistent service quality with minimal issues or complaints
• Strong team stability and staffing coverage
• Proactive communication and ownership of all assigned accounts

Why Join Us:

At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential. Compensation: $40,000.00 - $50,000.00 per year

At 360clean, we take great pride in building a culture that embraces everyone like family. Our franchisees are looking for reliable and trustworthy individuals who take pride in their work. If this sounds like you, a career with an independently owned and operated 360clean franchise could be a great fit for you.