Service Desk lead
Inficare
Role - Service Desk lead Location - San Jose, CA (Onsite) Duration - Long Term contract Key Responsibilities: Provide hands-on setup, configuration, and deployment of laptops and Mac devices for end users Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal downtime Manage user access provisioning and deprovisioning across enterprise tools, applications, and systems Serve as the first point of contact for IT support requests via ticketing system, phone, or walk-up Maintain accurate documentation of incidents, resolutions, and asset inventory Collaborate with IT and business teams to support onboarding, offboarding, and day-to-day helpdesk operations Requirements: 3-6 years of IT helpdesk or service desk experience; proficiency with Windows and macOS environments; familiarity with Active Directory, SSO/access management tools, and ticketing platforms (e.g., ServiceNow, Jira). Strong communication skills and a customer-first attitude. Inficare
Vacancy posted 2 days ago
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